Forum Discussion

DanielMcGowan-d's avatar
DanielMcGowan-d
Community Member
5 months ago

Video and timeline sync

I've seen lots of discussions around this but haven't found one that addressed my particular problem...

I have a single video on my slide, and am not showing video controls. When the user uses the slide seekbar to jump ahead, the slide timeline and video timeline get out of sync. (As a result, the video gets cut off; the slide advances before the video finishes). Is this expected behavior? I note that advancing the slide seekbar does advance the video, but apparently at a different pace, i.e. it seems like moving the slide seekbar ahead 10 seconds is only advancing the video 5 seconds. Anyone have any thoughts on this? Is the slide seekbar suppose to accurately control the video timeline? 

Thank you!

P.S. Final note: I do have the slide durations correctly set to match the length of the videos.

storyline 360
  • StevenBenassi's avatar
    StevenBenassi
    Staff
    5 months ago

    Hi Daniel!

    Happy to help with this!

    Testing the design on my end, in the current version of Storyline 360, I was unable to replicate the same behavior. With a video added to a slide, video controls disabled, and the seek-bar enabled, the video relies upon the slide timeline to progress. When the timeline of the slide pauses or changes, so does the video.

    It would be helpful to have a closer look at the .story file that's giving you trouble. Would you be comfortable sharing a copy here in the discussion or privately through a support case?

    We'll delete it from our system as soon as troubleshooting is complete!

  • DanielMcGowan-d's avatar
    DanielMcGowan-d
    Community Member
    5 months ago

    Steven,

    Thanks for the thorough response! I may very well submit a support case, but I wanted to ask a follow-up or two first...

    In further testing my own course, the video-jumping-ahead behavior seems to happen most not when I'm simply pausing/resuming, or scrubbing along the seekbar, but when I'm skipping around, e.g. clicking future points on the seekbar a few times while the video is playing. Would you mind trying to see if using the seekbar that way causes your video to get out of sync with the slide timeline?

    Also, if possible, maybe try with a slightly longer video on the slide, like a 60 second video? (Most of mine are that length or longer).

    Thank you!

  • LucianaPiazza's avatar
    LucianaPiazza
    Staff
    5 months ago

    Hi Daniel, 

    Thanks so much for following up. Happy to hop in and help! 

    I'd like to confirm how you have added your videos to your course. (For example, uploading the files from your computer or inserting them from our Content Library)

    Looking forward to hearing from you! 

  • KellyAuner's avatar
    KellyAuner
    Staff
    5 months ago

    Hi, Daniel!

    I did a quick test with a 60-second video from our Content Library and was unable to reproduce what you're describing. I've opened a support case on your behalf and sent an email your way so we can investigate what's going on. We can continue troubleshooting in your case!

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