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kashanrizvi's avatar
kashanrizvi
Community Member
2 years ago

video buffering issue

Hi, we're unable to load the first clip in the project. When it's played there is a delay of 30-40 seconds', all other clips are played smoothly. I've attached a screen record for your reference. 

1 Reply

  • Hello Kashan,

    Happy to help!

    I'm not sure if you attached the correct video, but the video you've shared just contained a blurred out video of an office setting. 

    To troubleshoot the behavior you're experiencing, would you be willing to share a copy of your project file here or in private by opening a support case so we can take a closer look at what's happening? We'll delete it when we're done testing!