Forum Discussion
Video display Issue - Gray background
Hello Team,
I trust this message finds you well.
I'm currently facing an issue with my client as they're experiencing a gray background in my video when it should be white.
During testing on v...
Hi Equipe Production!
It sounds like some of your learners are experiencing an off-color background for the videos in your course. I'd be happy to assist and had some follow-up questions to help us start:
- Was this course created in Storyline or Rise?
- You mentioned testing was conducted on various computers, but can the same behavior be observed on different web browsers as well?
- Does this issue occur across multiple courses or is it local to one specific file?
If you would be willing to share a copy of the project file or the published output, I'd be happy to take a closer look and share my findings! Feel free to upload it here in the discussion or privately through a support case.
We'll delete it from our system as soon as troubleshooting is finished!
