Forum Discussion
Video gets resized with Safari on iPad
We created a quick introductive video for our modules. We never had problems with that when testing it on multiple devices: plays just fine with no compatibility or size problems at all.
This is h...
Hi Steven,
Thank you so much for your support on this, and sorry for the late reply.
Due to internal restrictions on software updates, I'm still waiting for a newer version to get provided. In the meanwhile, we tested the module on multiple iPads and this is what we found out:
- We tested the module on the LMS (SuccessFactors)
- The problem only happens with Safari on iPad
- Content works on iOS16, problem occurs since iOS17.1
- The problem does not happen when a user starts the training holding the iPad horizontally
- When a user starts the training holding the iPad vertically, then rotates horizontally, the problem occurs
- If a user starts the training horizontally and then rotates, there is no problem
Hope this can help while we wait for our software to be updated. I have also attached the slide in question here.
Thank you so much again!
Hello Daniele,
Happy to help!
I tested your project file by uploading it in SCORM Cloud and accessing it using an iPad running iPadOS 17.1.2 and I can confirm that after initially viewing the course vertically and then switching to horizontal view, the video gets resized properly.
As a troubleshooting step, try accessing this link using your iPad to test if the behavior you're encountering is specific to SuccessFactors LMS. If the issue is specific to your LMS, please reach out to their support team to have them correct the behavior.
