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PS-9261fbfe-7a2
Community Member
2 months ago

Video (image 360 label) Size Changes After Publishing in Storyline 360

Hello,

I am encountering an issue with a video added to a 360 image label. The video was recorded with a mobile phone and has a resolution of 1080x1920 (9:16). The video size changes when I publish the file; however, it displays correctly when I preview it in Storyline. I have attached images showing the video during preview and after publishing. Does anyone have any ideas on how to solve this issue?

Thank you!

storyline 360
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360","id":"message:1214432","revisionNum":1,"repliesCount":5,"author":{"__ref":"User:user:869873"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:discuss"},"conversation":{"__ref":"Conversation:conversation:1214432"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:1214432"},"body":"

Hello,

I am encountering an issue with a video added to a 360 image label. The video was recorded with a mobile phone and has a resolution of 1080x1920 (9:16). The video size changes when I publish the file; however, it displays correctly when I preview it in Storyline. I have attached images showing the video during preview and after publishing. Does anyone have any ideas on how to solve this issue?

Thank you!

","body@stringLength":"433","rawBody":"

Hello,

I am encountering an issue with a video added to a 360 image label. The video was recorded with a mobile phone and has a resolution of 1080x1920 (9:16). The video size changes when I publish the file; however, it displays correctly when I preview it in Storyline. I have attached images showing the video during preview and after publishing. Does anyone have any ideas on how to solve this issue?

Thank you!

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The video was recorded with a mobile phone and has a resolution of 1080x1920 (9:16). The video size changes when I publish ...","replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwxMHwzOTowfGludCwxMjE0NjUzLDEyMTQ2NTM","node":{"__ref":"ForumReplyMessage:message:1214653"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"Conversation:conversation:1214432":{"__typename":"Conversation","id":"conversation:1214432","solved":false,"topic":{"__ref":"ForumTopicMessage:message:1214432"},"lastPostingActivityTime":"2025-02-05T06:26:12.668-08:00","lastPostTime":"2025-02-05T06:26:12.668-08:00","unreadReplyCount":5,"isSubscribed":false},"ModerationData:moderation_data:1214432":{"__typename":"ModerationData","id":"moderation_data:1214432","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Attachment:{\"id\":\"attachment:message1214432AttachmentNumber1\",\"url\":\"https://community.articulate.com/t5/s/rwgqn69235/attachments/rwgqn69235/discuss/267947/1/2025-01-28_10-48-25.png\"}":{"__typename":"Attachment","id":"attachment:message1214432AttachmentNumber1","filename":"2025-01-28_10-48-25.png","filesize":588617,"contentType":"image/png","url":"https://community.articulate.com/t5/s/rwgqn69235/attachments/rwgqn69235/discuss/267947/1/2025-01-28_10-48-25.png"},"Attachment:{\"id\":\"attachment:message1214432AttachmentNumber2\",\"url\":\"https://community.articulate.com/t5/s/rwgqn69235/attachments/rwgqn69235/discuss/267947/2/2025-01-28_10-47-43.png\"}":{"__typename":"Attachment","id":"attachment:message1214432AttachmentNumber2","filename":"2025-01-28_10-47-43.png","filesize":777326,"contentType":"image/png","url":"https://community.articulate.com/t5/s/rwgqn69235/attachments/rwgqn69235/discuss/267947/2/2025-01-28_10-47-43.png"},"Revision:revision:1214432_1":{"__typename":"Revision","id":"revision:1214432_1","lastEditTime":"2025-01-28T07:51:44.698-08:00"},"CachedAsset:theme:customTheme1-1739265045120":{"__typename":"CachedAsset","id":"theme:customTheme1-1739265045120","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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Video (image 360 label) Size Changes After Publishing in Storyline 360","moderationData":{"__ref":"ModerationData:moderation_data:1214653"},"body":"

Hello PS-9261fbfe-7a2, 

\n

Thanks for reaching out! I tested this on my end and was unable to replicate this video behavior within a 360° image.  

\n\n


Looking forward to hearing from you! 

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Thank you for your response, Luciana. I am currently using the latest updated version of Storyline (Build 3.96.33815.0) and publishing it on Review. Here is the link to its Review. I haven't altered any settings when publishing it on Review; I am using the default options.

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Hi PS-9261fbfe-7a2, 

\n

Thanks so much for sharing your Review link in this discussion reply! I'm able to experience the same video orientation change that you shared within the original screenshots.

\n\n

 

\n

It would be helpful to take a closer look at your file as well. Feel free to upload your .story file to this thread or privately in a support case so we can investigate this further. 

\n

Looking forward to hearing from you! 

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