Forum Discussion

ErnestoElorza-9's avatar
ErnestoElorza-9
Community Member
5 months ago

Video of the template in the SCORM

I have created a course in Rise360. To build the content I started from the course "5 Strategies for Managing Scope" which is available on the website as an example course.

I deleted all the sample images and videos from the course, and then started adding my own content.

The problem is that when I generate the .zip of the SCORM package, the images and videos that came as examples still appear in one of the folders (specifically in the rbc folder -scormcontent\assets\rbc-), which makes the SCORM much heavier than it should be.

Why does this content still appear in the SCORM if it has already been deleted in the course?

Rise 360
  • StevenBenassi's avatar
    StevenBenassi
    Staff
    5 months ago

    Hi Judit!

    It sounds like unused images from your Rise course are appearing in a published SCORM package.

    Testing the behavior on my end, using the '5 Strategies for Managing Scope' template, I was unable to replicate the same issue. The only images in the 'assets' folder were those I chose to leave in the course.

    To clarify, which SCORM format did you use? Also, do you mind sharing a screenshot of the unused images (with their names) in the Assets folder, so we can take a closer look into this behavior?

    If you'd prefer to share those files privately, please connect with our support engineers through a support case.

  • AzizCeres's avatar
    AzizCeres
    Community Member
    2 months ago

    Hey everyone.... Same issue on my side too. This same issue can be found in ANY of the 'real content' modules. We ran into the same issue on around 14 of the 'real content' modules thus far.

    We are limited to the size of SCORM files that we are allowed to upload to our LMS (Success Factors Release: 2405.20240729034522). For this reason, we then extracted the embedded videos, compressed them using Adobe Media Encoder and 'replaced' the videos with the compressed versions. 

    When the lesson is published (LMS, SCORM 1.2) with the smaller (compressed) videos, the module ended up being larger than the original. We then investigated and found the same rbc folder that @judit found and noted that the 'original' videos are still there as part of the lesson even though we 'replaced' it on our side. So the SCORM file now contains the compressed video files + the original video files.

    We then tried unzipping the published SCORM file, deleting the 'excess' / 'unused' videos and compressed it again to zip. We then tried to reupload the zip file to our LMS and the LMS returned the following error: "Imported zip does not have valid content files."

    Thanks.

  • SachinKedari-ad's avatar
    SachinKedari-ad
    Community Member
    2 months ago

    Dear Articulate Rise software team,

    We eagerly anticipate your insights on the matter discussed in this issue. Thanks

  • JoseTansengco's avatar
    JoseTansengco
    Staff
    2 months ago

    Hello Everybody,

    I can confirm that this behavior consistently happens for any Rise 360 course built using Real Content courses. I understand this is not ideal, especially for organizations where the file size of the published output is important. I filed this as a possible bug with our product team so they can investigate what's happening. We'll share updates here as soon as they are available!

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