Hello Elaine,
Thanks so much for reaching out! I'm sorry to hear that you ran into this snag.
Could you please share what LMS you are currently working with?
We recommend testing the behavior of your course in SCORM Cloud to see if the behavior is isolated to your LMS. You can test your course in SCORM Cloud, which is an LMS that we use for testing as well. Here's how:
If you are still running into this issue, feel free to share your .story and published files in this thread or privately in a support case here so we can take a closer look.
I hope this helps!