Forum Discussion

KipLee's avatar
KipLee
Community Member
2 years ago

Video published from Replay 360 won't load into Rise course

Hi, I am trying to replace one video with a newly-edited video in a Rise course, but after clicking "Replace video" and selecting the new video, it is not loading. The dialogue box in the video block says "processing video" but it is lasting a long time -- so far more than 8 minutes--and nothing appears to be happening. The file size of the video is large, at 153 MB, but actually smaller than the video it is replacing, which is 222 MB. Can you please help with this issue?

Kip Lee

Rise 360
  • KipLee's avatar
    KipLee
    Community Member
    2 years ago

    Update: It's continuing to process, after more than 20 minutes.

      • KipLee's avatar
        KipLee
        Community Member
        2 years ago

        Yes, I tried that, twice, and got the same result.--
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