Forum Discussion

KipLee's avatar
KipLee
Community Member
2 years ago

Video published from Replay 360 won't load into Rise course

Hi, I am trying to replace one video with a newly-edited video in a Rise course, but after clicking "Replace video" and selecting the new video, it is not loading. The dialogue box in the video bloc...
rise 360
KipLee's avatar
KipLee
Community Member
2 years ago

Update: It's continuing to process, after more than 20 minutes.

  • KarlMuller's avatar
    KarlMuller
    Community Member
    2 years ago

    Hi Kip,

    Cancel and restart the process.

    • KipLee's avatar
      KipLee
      Community Member
      2 years ago

      Yes, I tried that, twice, and got the same result.--
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      • LeaSAgato's avatar
        LeaSAgato
        Staff
        2 years ago

        Hi Kip,

        I wanted to check in to see if you're still getting the same issue. If so, we'd be happy to take a closer look at your issue. Would you mind opening a support case here? Once we receive your support case, one of our customer support engineers will reach out to you directly to help you troubleshoot this issue. 

        By the way, your email signature, containing your personal details, is included in your comment when you reply to a thread via email. Please feel free to edit out your personal info here if needed.

        I hope this helps!

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