Hi, I am trying to replace one video with a newly-edited video in a Rise course, but after clicking "Replace video" and selecting the new video, it is not loading. The dialogue box in the video block says "processing video" but it is lasting a long time -- so far more than 8 minutes--and nothing appears to be happening. The file size of the video is large, at 153 MB, but actually smaller than the video it is replacing, which is 222 MB. Can you please help with this issue?
I wanted to check in to see if you're still getting the same issue. If so, we'd be happy to take a closer look at your issue. Would you mind opening a support case here? Once we receive your support case, one of our customer support engineers will reach out to you directly to help you troubleshoot this issue.
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4 Replies
Update: It's continuing to process, after more than 20 minutes.
Hi Kip,
Cancel and restart the process.
Yes, I tried that, twice, and got the same result.--
JSIC. Kip Lee| Capacity Development Advisor
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Hi Kip,
I wanted to check in to see if you're still getting the same issue. If so, we'd be happy to take a closer look at your issue. Would you mind opening a support case here? Once we receive your support case, one of our customer support engineers will reach out to you directly to help you troubleshoot this issue.
By the way, your email signature, containing your personal details, is included in your comment when you reply to a thread via email. Please feel free to edit out your personal info here if needed.
I hope this helps!