Forum Discussion

MaryCantwell's avatar
MaryCantwell
Community Member
2 years ago

Video wont upload- all get error message

I have tried different videos and I just get error.  No information. I have never had this problem and this is a repeat action I have doen with 100s of courses I have made. 

  • Hello Mary! I'm sorry to hear that you are having difficulties uploading videos to your Rise course.

    Does this happen to a specific Rise course only? Are you able to upload the said videos to other Rise courses? If the issue persists regardless of the course you upload your videos to, I would like to take a closer look at your video files.

    You may attach it to your reply or upload it privately by opening a support case here.  Our team will be more than happy to help troubleshoot the issue with you.