I am working on a course with lots of videos. Originally they were really blurry and so I've been having to use the work around I learned here. //www.screenr.com/NTHH I published the course last week and the work around worked fine. Today I realized that some of the videos were not blurry because of SL, but because of the video themselves. Fixed the videos. Republished. Renamed the video files so I could replace them in the output file. Replaced them just like i did before. Now when I open the output file (both web and LMS output) the videos do not play. They show up in preview mode, but not in the published version , HELP!!!

So it seems that this is an on-going issues that has yet to be resolved. I am working with Storyline 3 and have the same problem; videos not automatically playing. I have tried every trick and tip mentioned previously and none of them work (moving it one second into the timeline, publishing as Flash with HTML backup, even adding a .25 second automatically moving forward slide BEFORE the video slide...). WHAT is the issue and what is the resolution for it? And, before I am asked, no, I cannot provide a copy of what I am working on as I work in aviation and this is confidential information/training we are developing for an OEM. If all fails, like others, I will just have to move into Captivate or PowerPoint.

Thanks - I think the current issue all depends on whether the user has clicked on an interface item in the course at least once after the course launches and before the video is supposed to play. If the user hasn't clicked on anything, the video will not play until they do. This is probably because of Chrome's new rules about not letting media autoplay without user interaction. There is supposed to be a play button that automatically displays at the beginning of the module that prevents this issue (by giving the user something to click on), but my guess is that it isn't displaying like it should be. So, my workaround in the meantime is to always include a "begin" button or some other interaction before a video plays, and to never use the "Always resume" option if there is a video in a course.

Sorry not a fix... but same here my perfectly working storyline projects are no longer playing audio or video as of this morning 9:30 am EST . It plays audio and video when I am in Preview but on publishing it does not work at all.

Hi Michelle, When you said you're opening the web and LMS version and viewing the "preview" mode - I'm not sure what you're describing. The preview option is within a .story file, and if you're testing the audio/video you'll want to publish a file and load it into the intended environment to fully test it. Testing it locally could cause you to encounter local security restrictions, and cause your content to fail. Namrata, Since you mentioned no longer being able to play your audio or videos as of a specific time, it seems like a new development that it would first be good to check that you: Work on your local drive (your C: drive).Working on a network drive or a USB drive can cause erratic behavior, includingfile corruption, loss of audio, and other unexpected behavior. You should also make sure the directory pathto your project files and your published output is less than 260 characters(for example C:\Articulate). Avoid using special characters, accents orsymbols in your file names. Next, I'd conduct a repair of Storyline to see if the odd behavior is solved.

I believe I have solved the problem. It was the encoding of the M4. I got a different avi to MP4 encoder and whatever program it used is more friendly to Storyline. So, I reconverted my files and followed the workaround again. It works.

Videos not playing in published course. HELP!!

AlyssaGomez
Staff
7 years ago
Hi Kim,

Sorry that was unclear! Hopefully this will help.

Prior to the fix we implemented in Storyline, if your project had a video on the first slide, the video would not play automatically. This is because Chrome wants the learner to interact with the slide or "click" before media can play.

Because Chrome requires this "click", our fix was to add a play button that learners will see when they launch or resume a course with a video on the first slide. Clicking the play button starts the course and allows the video to play automatically.

Chrome also remembers every domain you visit and will track if you've accepted media to play a certain number of times. This means that eventually, videos on a particular domain will play automatically without need for the play button.
Will_Findlay
Community Member
7 years ago
I think that trying to get Google to change this policy has about as much likelihood of success as getting Chrome users to switch to another browser to view content.
DavidWatson-d6a
Community Member
6 years ago
Having the same issue on my files with videos working in preview but not working in any published version. Please contact me to help trouble shoot the issues with these files as redesigning my entire project would really affect my timelines.
- Crystal-Horn
  Staff
  6 years ago
  Hi David! I opened a case for you with my team. You should get a confirmation email which includes an upload link to share your files.
  
  You can use this shortcut anytime you need to reach our support team: articulatecase.com. Thanks for reaching out!
MichelleRoge457
Community Member
6 years ago
My MP4 played in preview but not when published. I read through this thread and tried Will Findlay's suggestion of scooting the video over to start automatically after 1 second. It worked! Thanks Will!
SzymonWrzeszcz-
Community Member
5 years ago
I had today encoding issue with video after publish. I was checked folder story_content and I was wonder why I haven't got any video in location. After 2 hours I was turn off antyvirus and problem gone. Was some issues with encoding and saving video/audio files. Right now I can publish courses with all content.

Best,

Simon
SzymonWrzeszcz-
Community Member
5 years ago
I had today encoding issue with video after publish. I was checked folder story_content and I was wonder why I haven't got any video in location. After 2 hours I was turn off antyvirus and problem gone. Was some issues with encoding and saving video/audio files. Right now I can publish courses with all content.

Best,

Simon
skylarenz
Community Member
5 years ago
Help! How do I get videos from YouTube to play in preview?
LeslieMcKerchie
Staff
5 years ago
Hello Skyla and welcome to E-Learning Heroes :)

Certain content, such as web objects, are not available during preview.

You can read more about this here. Be sure to publish your content to view what your learner will see.
HeatherCooke
Community Member
5 years ago
Hi all,

I've tried many of the tips/tricks/work-arounds noted in this thread and I still can't get my videos to play when published. They work fine in the preview. The content will be viewed in IE, so the Chrome and Safari information doesn't help me much.

Suggestions?
KatieRiggio
Staff
5 years ago
Good morning, Heather!

I'm happy to help look into why your videos are not playing in the published output. A few clarifying questions:

Is this happening in any browser or just Internet Explorer?

Is the course hosted on a web server or a learning management system?

How were the videos imported into Storyline (From a file, website, Web Object)?

Lastly, are you comfortable with sharing the .story file? I'd like to test it in a similar environment and will delete it after troubleshooting. You can share it privately through this secure link.
- HeatherCooke
  Community Member
  5 years ago
  I apologize for the delayed reply. Our IT department was able to help me out. I didn't realize that the web browser would block the Flash players.
  
  Thank you for the prompt reply!
  
  Heather