Forum Discussion

JodieLangley-31's avatar
JodieLangley-31
Community Member
9 months ago

Videos previews as black screens.

Hi there,  I have been loading videos into rise 360 courses and they use to show with a preview picture and in the last month they only show as a black screen. Can anyone tell me what might have c...
rise 360
XavierBellessor's avatar
XavierBellessor
Community Member
2 months ago

Same issue as JodieLangley-31 , resolved by rollbacking the Storyline version to 3.91.33139.0 (2024 september 3)

  • KellyAuner's avatar
    KellyAuner
    Staff
    2 months ago

    Hi XavierBellessor,

    Thanks for reaching out!

    I'm glad to hear that rolling back to a previous Storyline version resolved the issue, but I'm happy to take a closer look at what's going on. Are you creating a video in Storyline and uploading it to Rise 360? I found a similar thread which may help determine the root cause. Additionally, if you're comfortable sharing our project with us, we'd be happy to do further testing!

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