Forum Discussion

JaneStepak's avatar
JaneStepak
Community Member
7 years ago

What is expected audio behavior for Storyline module when iPhone ringer switch is set to "ringer off"

If we have the ringer switch on an iPhone set to "Ringer off" is the expected behavior that our Storyline module audio will be on / audible? If the answer is Yes, would you confirm that this has b...
storyline 360
  • JohnMorgan-c50c's avatar
    JohnMorgan-c50c
    2 years ago

    Hi everyone,

    Good news! We are no longer seeing this bug in the latest version of Storyline 360 (Build 3.72.29699.0) where when an iPhone or iPad is in silent mode, the audio on the first slide is not playing when there are both mp4 and mp3 in the first slide.

    To insure you don't continue to see this bug download the latest version of Storyline 360 via the Articulate 360 desktop app. Here's an article on how to do that.

    Please let us know if you're still noticing the issue, and we'd love to continue troubleshooting with you in a support case.

ShonnaFalco-9c3's avatar
ShonnaFalco-9c3
Community Member
5 years ago

Hi Jane and Ashley,

I created three courses in Storyline 360 (v3.37.21614.0) and published to SCORM. When testing on an iPhone (8 Plus, iOS 13.3.1), the audio in one of the courses acts differently than the other two:

In two of the courses the audio plays through the iPhone speaker whether the phone is set to "Silent On" or "Ringer". In the third course, the audio does not play through the speaker if the iPhone is set to "Silent On".  And yes the courses all three play audio when headphones/earbuds are plugged in. We have tested on three different iPhones with same outcome. 

So it sounds like one of the courses is acting correctly and the other two are not? 

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