Why can't I sign into Articulate 360 anymore?

Hi Jenna,

Have you also tried to log into 360.articulate.com just to double check the log in? Also did you try uninstalling and reinstalling the applications? I'd advise working with our Support Engineers as well so that we can gather a bit more information about your set up and what's occurring. 

Hi Ashley, 

Actually, I had to log in to start this discussion topic. I used the same log in information to try to log into the Articulate 360 app, but of course it didn't work. And I already submitted a case ticket for this issue.

Thanks Jenna and I do see you're working with Miker on this issue, so I'll follow along as he continues to provide assistance on this issue. 

I am going through the exact same issue right now! PLEASE HELP!

Hi Marium,

Thanks for sharing the image here - and I'd want to have you work directly with our Support Engineers so that we can take a look at your Articulate ID account - can you reach out to them here? 

Same issue here. Still not fix on this?
Trial of Articulate 360, worked fine the 1st hour or so, then i was logged out and it wont let me log back in. Ive tried creating a new account, and different computers and the same issue.

Under windows 10, is there a fix for this?

Same issue here -

Trial of Articulate working for 6 days.

I restarted my computer and am not able to sign in to articulate 360.
I chose the option "Forgot Password" (even though I was pretty sure I was typing the correct password) and received an email to reset my password.
The reset appeared successful, as I was directed to a screen that stated "Great! You're all set. Your new password is now active." 

I opened case #Case Number: 01057414 

Hi M and Ricardo, 

Uh oh! We just pushed out an update to Articulate 360 and it's causing issues with active trial users. 

We've got our team on the case and they're digging in right now!  Sorry about this trouble - and we should be able to get it fixed up soon, so we'll keep you posted. 

Any update?  My work day is coming to a close.

Hi there, any fixes? I'm having the same issue on my trial version. Thanks!