Forum Discussion
Why can't I sign into Articulate 360 anymore?
I downloaded Articulate 360 (Windows 7) two weeks ago and started my free trial. Before my trial was even up, I found myself logged out of Articulate 360.... and unable to log back in again. I've uninstalled the A360 app as well as Storyline and the rest, reset my password, and installed everything (running as administrator). No matter what I do, I just keep getting that log in screen. It'll "think" for a moment and put me right back to the log in screen. I have projects that I have to finish. What happened?
34 Replies
Hi Jenna,
Have you also tried to log into 360.articulate.com just to double check the log in? Also did you try uninstalling and reinstalling the applications? I'd advise working with our Support Engineers as well so that we can gather a bit more information about your set up and what's occurring.
Hi Ashley,
Actually, I had to log in to start this discussion topic. I used the same log in information to try to log into the Articulate 360 app, but of course it didn't work. And I already submitted a case ticket for this issue.
Thanks Jenna and I do see you're working with Miker on this issue, so I'll follow along as he continues to provide assistance on this issue.
Hi Marium,
Thanks for sharing the image here - and I'd want to have you work directly with our Support Engineers so that we can take a look at your Articulate ID account - can you reach out to them here?
Same issue here. Still not fix on this?
Trial of Articulate 360, worked fine the 1st hour or so, then i was logged out and it wont let me log back in. Ive tried creating a new account, and different computers and the same issue.Under windows 10, is there a fix for this?
Same issue here -
Trial of Articulate working for 6 days.
I restarted my computer and am not able to sign in to articulate 360.
I chose the option "Forgot Password" (even though I was pretty sure I was typing the correct password) and received an email to reset my password.
The reset appeared successful, as I was directed to a screen that stated "Great! You're all set. Your new password is now active."I opened case #Case Number: 01057414
Hi M and Ricardo,
Uh oh! We just pushed out an update to Articulate 360 and it's causing issues with active trial users.
We've got our team on the case and they're digging in right now! Sorry about this trouble - and we should be able to get it fixed up soon, so we'll keep you posted.
I am checking to see any update on this?
I cannot work for over 4 hours now.
Any update? My work day is coming to a close.
Hi there, any fixes? I'm having the same issue on my trial version. Thanks!