Forum Discussion

JanKouwenhoven-'s avatar
JanKouwenhoven-
Community Member
9 months ago

xAPI - GetBookmark returning 'undefined'

Hi all,

A client of mine has a custom built LMS in which they try to embed xAPI packages created in Rise. However, opening the package in their LMS returns a 404 error. 

This is their feedback (plus the attachment):

The GetBookmark(); function here returns 'undefined'. The rule on line 59 checks if the string is empty (which is not, its undefined). It things it has a bookmark, so it appends 'undefined' at the end of the url on load. Which results in a 404 error. Rule 59 should be adjusted to also check if its undefined.

Is this something you could help me with?

Rise 360
  • StevenBenassi's avatar
    StevenBenassi
    Staff
    8 months ago

    Hi Jan!

    Sorry to hear you're having trouble launching a Rise lesson in your LMS. Happy to help with this!

    Have you had a chance to test the issue in SCORM Cloud? Which is an industry standard for testing LMS content. If the behavior cannot be replicated in SCORM Cloud, then the issue is likely LMS-based.

    If your course fails to launch in SCORM Cloud as well, please connect with our support engineers through a support case. They'd be happy to continue troubleshooting with you!

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