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BrandonMazibuko's avatar
BrandonMazibuko
Community Member
21 days ago

XML Error

Hi guys, hope you good. Can I please get assistance with an error some of our youth have been facing with one of our module.

Load from xml:<?xml version="1.0" encoding="UTF-8"?>
<item id="articulate_rise" isLeaf="" package="488" prerequisites="1" status="not attempted" uniqueid="492" resource="">
  <title>YES Induction Module</title>
  <item id="i1" isLeaf="1" identifierref="r1" prerequisites="1" status="not attempted" uniqueid="492" resource="488">
    <title>YES Induction Module</title>
  </item>
</item>

 

Your assistance would be highly appreciated.

Articulate 360
community
rise 360

1 Reply

  • StevenBenassi's avatar
    StevenBenassi
    Staff
    20 days ago

    Hi BrandonMazibuko​!

    Sorry to hear that you're running into this setback!

    Are you encountering this Rise 360 error, when attempting to load the course in your LMS? If so, I suggest testing how it will behave in another LMS like SCORM Cloud to isolate the behavior. A problem with the course can be observed regardless of which LMS you use, but LMS-specific issues cannot be replicated in another LMS. If you don't encounter any issues in SCORM Cloud, please work with the support team of your LMS, so they can address any loading issues you may be experiencing in their environment.

    However, if the course also fails to load in SCORM Cloud, please connect with our team through a support case.

    They'd be happy to continue troubleshooting with you!

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