Forum Discussion
You are offline. Trying to reconnect... message when viewing course on LMS
Hi there. We are encountering circumstances where folks are viewing SL courses on our LMS and get this message. If they close out of the course and relaunch it doesn't seem to be tracking their pr...
Hi, everyone!
I have some great news to share. We just released another update for Storyline 360. In Update 76, we’ve included important fixes and new features!
One enhancement we’ve included:
The lost connectivity alert is now optional. Turn it on in the player properties.
To take advantage of this update, launch the Articulate 360 desktop app on your computer, and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.
Please let me know if you need additional help!
Our users are still experiencing this on all devices and browsers. It is random and periodic. It does not happen due to internet connection or speed because we have seen it happen while plugged into company LAN line. Articulate engineers worked with SumTotal LMS and did not find the issues had to do with SumTotal. SumTotal closed out this support ticket. The forum dates back to December with no fix for the issue. It seems like there is more of an issue of courses timing out/freezing/not functioning property, which is why the error message was created in the first place. Unfortunately, it caused more problems than helped. The timing out and freezing is an ongoing issue even with the error message removed. I am hoping that is what is being worked on by articulate engineers.
