Peek videos not aligning with display

I'm fairly new to Articulate 360 and having trouble with Peek. After etting my frame to capture what I want, I create a video to walk my learners through using certain systems. The video that is available online after doesn't show the same framing. It capture to the left and lower side of the screen than the frame it shows when making the video. When walking through web links and systems, this means that all the clicks I make to show my learners where to go and how to use their systems are mis-aligned and sometimes look like I'm clicking on a different menu option. How to I make Peek capture exactly what I have in my frame?

7 Replies

Alyssa Gomez
Staff

1 year ago10/09/18 at 7:28 pm (UTC)

Hi there Sarah! I'm happy to lend a hand. First, are you using Peek for Windows or Peek for Mac?

Also, are you using an external monitor? If so, do you see an improvement if you disconnect that monitor and record on the single display?

1 year ago10/09/18 at 7:40 pm (UTC)

Hi there,

I’m working on Windows 10 and not using an external monitor. Any help would be appreciated! We really need to quickly capture some screen videos to rapid-deploy some online learning to an incoming staff!

Thank you,

Sarah

[http://www.gratisites.com/images/new

Alyssa Gomez
Staff

1 year ago10/09/18 at 8:20 pm (UTC)

Hmm, that's really curious, Sarah! I'm going to open a case on your behalf so we can get this sorted out as soon as possible. Keep an eye on your email--you'll see a message from our Support team soon!

1 month ago10/29/19 at 4:47 pm (UTC)

Hi Alyssa,

Came back to this thread as the same issue is happening again. Still in Windows 10, this time with an external monitor. Every time, I'm framed up correctly but the cursor in the video that Peek captures is not aligned with the screen. I've attached an example. You can see that the frame is right, but the cursor is sitting in the middle of the screen, which doesn't show/teach learners where to click to access the pieces we want them to see. Can you provide any pointers on how to trouble shoot this?

Thank you!

Screen_Recording_10_29_2019_at_12_39_58_PM.mp4

Ren Gomez
Staff

1 month ago10/30/19 at 2:43 pm (UTC)

Hi Sarah,

Sorry to hear this issue is coming up again for you! I know you had a previous case that had to be abandoned, but I've opened a new one so our support engineers can continue troubleshooting this with you.

Be on the lookout for a response soon!

Ylva Bohman

30 days ago11/11/19 at 2:11 pm (UTC)

Hi,

I have the same problem. The video doesn´t show the same framing. I´m also woking with Windows 10 and i´m not using an external monitor. What do I do wrong?

Katie (Gokhshteyn) Riggio
Staff

30 days ago11/11/19 at 7:20 pm (UTC)

Hi there, Ylva. I'm so sorry you're facing this obstacle!

What Scale and Layout setting are you using? (We recommend using 100%.) Here's how to check/change this setting:

Right-click your desktop and select Display settings.
Click the Display tab in the upper left corner of the window that appears.
Under Scale and layout, select 100% from the drop-down list.

Let us know if you see a difference after recording a screencast in Peek 360 again. We'll explore our next steps from there!