Peek videos not aligning with display
I'm fairly new to Articulate 360 and having trouble with Peek. After etting my frame to capture what I want, I create a video to walk my learners through using certain systems. The video that is available online after doesn't show the same framing. It capture to the left and lower side of the screen than the frame it shows when making the video. When walking through web links and systems, this means that all the clicks I make to show my learners where to go and how to use their systems are mis-aligned and sometimes look like I'm clicking on a different menu option. How to I make Peek capture exactly what I have in my frame?
3 Replies
Hi there Sarah! I'm happy to lend a hand. First, are you using Peek for Windows or Peek for Mac?
Also, are you using an external monitor? If so, do you see an improvement if you disconnect that monitor and record on the single display?
Hi there,
I’m working on Windows 10 and not using an external monitor. Any help would be appreciated! We really need to quickly capture some screen videos to rapid-deploy some online learning to an incoming staff!
Thank you,
Sarah
[http://www.gratisites.com/images/new
Hmm, that's really curious, Sarah! I'm going to open a case on your behalf so we can get this sorted out as soon as possible. Keep an eye on your email--you'll see a message from our Support team soon!