Not sure if everyone is having the same issue, but the course in Rise that I am creating keeps clocking. I closed out of it and now am receiving the horrible swirl of death. I am able to get into other programs and connected to my WIFI (because I writing now). I've attached what I'm experiencing and just thought I'd make sure that it isn't just me.
I am also having this issue as well as multiple others within our organization. I am submitting via Articulate Support with hope this can be escalated.
Rise 360: Errors when viewing Rise 360 dashboard and course Share links Investigating - When accessing Rise 360, or trying to view a Share link for a Rise 360 course, you may see prolonged loading time followed by an error. We're investigating this issue, and we'll update you here when we know more. We're so sorry for the trouble! Jan 12, 15:47 UTC
Hi, everyone. We've identified an outage with Rise 360 where you may see prolonged loading time followed by an error when accessing Rise 360 or when trying to view a Share link for a Rise 360 course.
You can follow our status page for updates by clicking here. I'll also update you here once the situation is resolved. I'm sorry for the trouble!
I'm having the same issue. It just keeps trying to load but ends up giving me an error message saying "Something's wrong. Please contact support if the issue persists."
12 Replies
Yes. I'm having the same issue this morning.
We are too.
I am also having this issue as well as multiple others within our organization. I am submitting via Articulate Support with hope this can be escalated.
Thanks, Anastasia. It looks like it is affecting the whole community. Thanks for escalating.
Rise 360: Errors when viewing Rise 360 dashboard and course Share links
Investigating - When accessing Rise 360, or trying to view a Share link for a Rise 360 course, you may see prolonged loading time followed by an error. We're investigating this issue, and we'll update you here when we know more. We're so sorry for the trouble!
Jan 12, 15:47 UTC
https://www.articulatestatus.com/
Thank you Karl
Anastasia Alexander (She/her)
Sr. Instructional Designer Technology
Ph 412-544-5933 Cell 412-478-4034
anastasia.alexander@highmarkhealth.org
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Hi, everyone. We've identified an outage with Rise 360 where you may see prolonged loading time followed by an error when accessing Rise 360 or when trying to view a Share link for a Rise 360 course.
You can follow our status page for updates by clicking here. I'll also update you here once the situation is resolved. I'm sorry for the trouble!
I'm having the same issue. It just keeps trying to load but ends up giving me an error message saying "Something's wrong. Please contact support if the issue persists."
Same thing on my end. It appears they are working on a fix.
I am experiencing the same issue. Thanks for keeping us updated.
Hi, everyone! Rise 360 should be performing normally again. I apologize for the downtime!
Thank you for the notification, Alyssa!