We are having problem with Rise packages as they are appearing as blank, however Articulate storyline pacakages load without any issues.
I tried you SCORM debugging and compared the Rise package debugging on Moodle and Scrom cloud both, didn't find any anomaly.
Rise package appears as blank, but if right clicked on the window and "reload/refresh frame" option is selected from the menu, it does load.
From browser dev tools, i can see the iframe with the content with id = "app" doesn't load initially when the scorm package is loaded, when "reload/refresh frame" is selected it does show up and so does the content.
This is strange, if we add our moodle server IP address in domain hosting as A record, it works but it doesn't work when the Moodle server is added as CNAME (server public dns name). The issue looks like with how articulate rise is using iframe.
Thanks for letting us know that you're seeing this issue when updating your Rise course in your LMS. We have this documented as a possible software bug and we'll let you know as soon as we have updates.
Hi there, I've been having the same issues uploading Rise scorm packages to Moodle the last couple of months. Any help or workarounds would be appreciated.
Sorry to hear you're experiencing this bug! Can you try resetting the learner's progress as a workaround and see if the updated course loads correctly?
Hi Eric, thanks for getting back to me so quickly! I didn't actually have any learners' progress to reset, but I did have another play around and the following worked for me:
Delete the Scorm Activity in Moodle
Duplicate Rise course and give slightly different name
Add new Scorm Activity in Moodle with different name
Add duplicate Rise course Scorm package to Moodle activity
10 Replies
i created a test package with Rise360 and done the test on the LMS, still facing same issue.
This is strange, if we add our moodle server IP address in domain hosting as A record, it works but it doesn't work when the Moodle server is added as CNAME (server public dns name). The issue looks like with how articulate rise is using iframe.
any help here would be helpful
Did you solve the problem?
We do have similar issue, replaced Scorm from Rise and seems that scorm is loading for Learners but then is blank (Moodle 4.1.5+):
The only way we've found the "fix" this error is delete scorm attempt in Moodle but can't do this for all users.
David Trelles
dtrelles@werfen.com
Werfen
Thanks for letting us know that you're seeing this issue when updating your Rise course in your LMS. We have this documented as a possible software bug and we'll let you know as soon as we have updates.
Hi there, I've been having the same issues uploading Rise scorm packages to Moodle the last couple of months. Any help or workarounds would be appreciated.
Hi Mark,
Sorry to hear you're experiencing this bug! Can you try resetting the learner's progress as a workaround and see if the updated course loads correctly?
I am looking forward to your response.
Hi Eric, thanks for getting back to me so quickly! I didn't actually have any learners' progress to reset, but I did have another play around and the following worked for me:
Delete the Scorm Activity in Moodle
Duplicate Rise course and give slightly different name
Add new Scorm Activity in Moodle with different name
Add duplicate Rise course Scorm package to Moodle activity
Don’t change Scorm ‘Appearance’ settings straight away.
(I'm sure probably only one of the steps was needed, or maybe the glitch resolved itself), but for what it's worth :-)
Thanks for sharing what worked well for you, Mark! I'm sure it will be helpful to others in a similar situation!
Let us know if you have any other questions! Have a great start to your day!