Audio not playing when i click the play button Sep 07, 2018 By mat king It looks like the audio will not play (for the first time) until i refresh my browser. My clients seem to have the same issue. Has anyone else had this issue?
Alyssa Gomez Staff over 5 years ago09/10/18 at 6:14 pm (UTC) Hey Mat, Strange that you and your client are having the same issue. Let's narrow down why this is happening. Did you send your client the Share URL, or is the content hosted on a web server or LMS? What web browser are you using to view the course? Is this audio in an audio block, or is it part of a video?
mat king Author over 5 years ago09/11/18 at 4:34 pm (UTC) Hi. Did you send your client the Share URL, or is the content hosted on a web server or LMS? Share URL. but i think i had the same issue on our LMS too. What web browser are you using to view the course? chrome Is this audio in an audio block, or is it part of a video? audio block
Alyssa Gomez Staff over 5 years ago09/11/18 at 9:03 pm (UTC) Thanks for those extra details, Mat! Would you mind sending us the Share link so we can get a clear picture of what you're seeing? You can send it to us privately by clicking here.
3 Replies
Hey Mat,
Strange that you and your client are having the same issue. Let's narrow down why this is happening.
Hi.
Did you send your client the Share URL, or is the content hosted on a web server or LMS?
What web browser are you using to view the course?
Is this audio in an audio block, or is it part of a video?
Thanks for those extra details, Mat! Would you mind sending us the Share link so we can get a clear picture of what you're seeing?
You can send it to us privately by clicking here.
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