I am unable to get audio to record in a Rise process block. I am using Chrome and have updated to the latest version. I have tried with and without an external mic. It appears to be recording and seems to be uploading after clicking "stop recording." The controls for playing audio appear, but nothing happens when I click play.
Hi Laurie! I'm sorry to hear you're having trouble recording audio in your Rise course. Please make sure your using a supported browser for authoring in Rise. Check here for details. You can also try clearing your browser cache or using incognito/private browsing mode. Let me know how it goes!
She told you she has the latest Chrome, so that's not a very helpful response. I'm having the same issue. Clearing browser cache, incognito mode not fixing. Thoughts?
Hi, Roberta! I'm so sorry to hear that the previous suggestions did not fix this for you. We'd love to take a closer look at this issue. Please a support case using this form. Our customer support engineers will reach out and work with you directly to resolve your audio recording issue!
I am having the same issue. I need to use what I am working on to pitch buying Rise 360 for my team. I need assistance ASAP - I can record, but when I go to the Preview to demo the training, the audio fails. The first one starts at 0 and displays NaNa for the end time. The other Process blocks just do not respond to clicking play.
Hi Chelsea! Sorry to hear that your recorded audio isn't working in your Rise 360 course. If the audio isn't working in the Share link of your course, as Karl has suggested, we'd like to investigate this further. Can you submit a case through this form, so our support engineers can work with you directly to resolve the audio recording issue? Thank you!
Thank you for opening a case about this issue, Stephanie! I see you're already working with my teammate, Rowie, to nail down why you're having trouble recording audio in Rise 360. You're in good hands there!
I am having the same issue when using the record audio option for a labeled graphic interaction. After recording I can play it and hear the audio while in edit mode but when previewing or using the share link it will not play.
Hi there, Thomas. I see that you submitted a case - great move to get personalized help. Let me know if you didn't get Johnrey's email, and we can resend it!
10 Replies
Hi Laurie! I'm sorry to hear you're having trouble recording audio in your Rise course. Please make sure your using a supported browser for authoring in Rise. Check here for details. You can also try clearing your browser cache or using incognito/private browsing mode. Let me know how it goes!
She told you she has the latest Chrome, so that's not a very helpful response. I'm having the same issue. Clearing browser cache, incognito mode not fixing. Thoughts?
Hi, Roberta! I'm so sorry to hear that the previous suggestions did not fix this for you. We'd love to take a closer look at this issue. Please a support case using this form. Our customer support engineers will reach out and work with you directly to resolve your audio recording issue!
I am having the same issue. I need to use what I am working on to pitch buying Rise 360 for my team. I need assistance ASAP - I can record, but when I go to the Preview to demo the training, the audio fails. The first one starts at 0 and displays NaNa for the end time. The other Process blocks just do not respond to clicking play.
PLEASE HELP.
Hi Chelsea,
Does the audio work correctly if you use the SHARE link?
Hi Chelsea! Sorry to hear that your recorded audio isn't working in your Rise 360 course. If the audio isn't working in the Share link of your course, as Karl has suggested, we'd like to investigate this further. Can you submit a case through this form, so our support engineers can work with you directly to resolve the audio recording issue? Thank you!
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I am also having the exact same issue. Did anyone get a response or get this resolved?
Thank you for opening a case about this issue, Stephanie! I see you're already working with my teammate, Rowie, to nail down why you're having trouble recording audio in Rise 360. You're in good hands there!
I am having the same issue when using the record audio option for a labeled graphic interaction. After recording I can play it and hear the audio while in edit mode but when previewing or using the share link it will not play.
Hi there, Thomas. I see that you submitted a case - great move to get personalized help. Let me know if you didn't get Johnrey's email, and we can resend it!