Can't Launch Rise or...

Sep 15, 2018

...any other of the web apps in 360. No problem launching  Storyline, Replay etc. I have a subscription. I'm getting a "Trial Expired" screen. 

Trial Expired

3 Replies
Ashley Terwilliger-Pollard

Hi Al,

I took a look at your account, and the email address you use here in ELH had a trial of Articulate 360 that expired this summer. I found another possible email address for you (a personal one, vs. the one here that's connected to your work I believe) and that one has a valid subscription.

Can you look at logging out of the sites and the Desktop tray application and log in again using that personal email address? If you're still having trouble, connect with our Support team here and they can share more details on your account! 

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