Company logo in Rise 360 missing from published course

Hello, D M. Thanks for reaching out.

I'm seeing this happen when the .png file contains spaces or special characters in the file name. If your logo file includes them, please rename it to eliminate spaces and special characters. If it doesn't, can you share your .png file privately with us here?

We'll let you know when this behavior changes!

Quick update, D M. It appears this behavior is happening on all new logo files added to a course. I apologize for missing that!

We'll let you know when we've got a fix out.

Oh good to know it's not something I was doing!  

Thanks for the quick reply!

I checked the .png file name, and it did indeed have a space. So I renamed
it and removed all spaces and republished it. However the issue is still
happening. I've logged a support case as directed and attached the file.

Thanks,

Thanks for the update, Denise! We'll update you as soon as we get this issue fixed. 

By the way, replying via email includes your signature with contact information in the public forum.  Feel free to edit your reply here.

Hello team, 

We are having the same issue with an older course we just updated and re-zipped. When do you think we will have a fix for this? Thanks Ashley 

Good to know! thanks :)

Hi there, Ashley. We're hoping to have a fix out very soon - within the next few days. I'll let you know if that changes, and we'll post here once it's released.

Hi, Will the logo show up once you move past this page in the left corner or just on the cover page?

Hi folks! We fixed the issue where new logos weren't showing up in your Rise 360 courses. Please refresh your lesson, and add your logo again.

Avni, the logo will show on the course outline when you first launch a course. In the sidebar, you'll have the option to include your cover photo, but not the logo.

Great news!  Thanks Crystal!