We are suffering data drop from our Rise courses. We have other courses on our site, but it's only the Rise courses that are a problem.
For some users, the passed statement is not being sent by Rise to the LRS. While at the same time it is working for others.
For affected users, Rise doesn't send passed at all for this content, even on trying multiple times with "Re Take quiz. The content shows it completed (if someone reopens the Rise course they can see their quiz score), but the passed statement is not sent to the LRS.
On restarting the quiz, by changing the registration ID and then completing the quiz, it sends the statements to the LRS as normal.
Is this a known issue? And what is the solution to resolve the issue, because many users are stuck, and there is no direct way to reset the progress and restart the quiz.
Hi Kevin! Sorry to hear this is happening to your Rise courses. I see case 03072416 open for you. Please feel free to reply back to Victor, and he'll keep working with you.
Hi Kevin! Sorry to hear this is happening to your Rise courses. I see case 03072416 open for you. Please feel free to reply back to Victor, and he'll keep working with you.
We are experiencing a similar issue but with SCORM 2004 4th Edition and Completion not being communicated when passing score is required. It is instead communicating an 'Unknown' noticing this in about 15% of users with a RISE package currently.
Hi, Dan! We're looking into this as a possible software bug. To be sure your scenario is the same as the previously reported issue, would you mind sharing a copy of your published course using this form? We'll be in touch with you directly to troubleshoot the issue once we receive your upload.
We are experiencing this with our courses too. In addition to 'completion' not being captured - we are also experiencing users reporting that after completing and logging back in - their progress has not been saved/is lost - in some cases users are having to start again.
Articulate support have tested the packages in SCORM cloud and reported no issues, prompted me to go back and deal with LMS provider who are pointing back to the package.
Ongoing issue for some time now - so worried to see other users reporting same issue!
Is this issue resolved? Our content team exports courses as xAPI content to the LMS. Some learners completed the content but the content did not send a passed/completed statement to the LRS.
Please help! Any information is greatly appreciated.
We haven't yet come to a resolution here, so we'd love to work with you one-on-one to find out why a passed/completed statement isn't being sent for some of your learners.
Hello Scott! I understand you are encountering an issue reporting xAPI completion to your LMS.
I see that Ian replied to the case you opened and had some suggestions to troubleshoot the issue further. Feel free to reply back to Ian if you still need help or continue to encounter this issue. He'll be more than happy to continue troubleshooting the issue with you.
11 Replies
Hi Kevin! Sorry to hear this is happening to your Rise courses. I see case 03072416 open for you. Please feel free to reply back to Victor, and he'll keep working with you.
Hi Kevin! Sorry to hear this is happening to your Rise courses. I see case 03072416 open for you. Please feel free to reply back to Victor, and he'll keep working with you.
Hi! Was this resolved?
We are experiencing a similar issue but with SCORM 2004 4th Edition and Completion not being communicated when passing score is required. It is instead communicating an 'Unknown' noticing this in about 15% of users with a RISE package currently.
Passed/Incomplete setting.
Hi, Dan! We're looking into this as a possible software bug. To be sure your scenario is the same as the previously reported issue, would you mind sharing a copy of your published course using this form? We'll be in touch with you directly to troubleshoot the issue once we receive your upload.
Thanks Lea, we actually found a thread that seemed more closely related to our issue.
https://community.articulate.com/discussions/rise-360/course-completions-not-recording-for-some-users
After reviewing, my colleague is going to submit a ticket referencing it.
Thanks for the update, Dan!
Hi All
We are experiencing this with our courses too. In addition to 'completion' not being captured - we are also experiencing users reporting that after completing and logging back in - their progress has not been saved/is lost - in some cases users are having to start again.
Articulate support have tested the packages in SCORM cloud and reported no issues, prompted me to go back and deal with LMS provider who are pointing back to the package.
Ongoing issue for some time now - so worried to see other users reporting same issue!
Hi all,
Is this issue resolved? Our content team exports courses as xAPI content to the LMS. Some learners completed the content but the content did not send a passed/completed statement to the LRS.
Please help! Any information is greatly appreciated.
Hi Oscar,
We haven't yet come to a resolution here, so we'd love to work with you one-on-one to find out why a passed/completed statement isn't being sent for some of your learners.
Please open a case here, and we'll get the process started!
Hi,
I just want to check as this was an issue over a year ago that this was resolved.
We're having the same issues. Working with a company of over 40k staff, we're having hundreds of these issues arising.
I've opened a case earlier today, but spotted this, which is exactly the issue we are having.
Hello Scott! I understand you are encountering an issue reporting xAPI completion to your LMS.
I see that Ian replied to the case you opened and had some suggestions to troubleshoot the issue further. Feel free to reply back to Ian if you still need help or continue to encounter this issue. He'll be more than happy to continue troubleshooting the issue with you.
Let me know if you need anything else.