I keep getting an error message when editing my rise module.
Something went wrong.
Please try again or contact support if the problem persists
I had been able to still select the "x" and continue working but today nothing that I have updated is saving. I've cleared my cash, restarted, logged out and back in, reconnected my router. Is there anything else that I can do?
Hi Jeanne! So sorry to hear that you're getting errors when accessing Rise.
Please try these steps:
-Make sure your browser is updated. Try other supported browsers to access Rise and check if you are still getting the issue. This will check if the issue is browser-specific. Does the issue happen in all browsers?
-Access Rise in Incognito or InPrivate window (Windows: Press Ctrl + Shift + n. Mac: Press ⌘ + Shift + n) Sometimes plugins cause odd behavior. Do you still get the same issue when in Incognito?
Hi Timothy! So sorry you are encountering this. If you've already tried the tips I mentioned above, please open a case with us here for further assistance and troubleshooting.
3 Replies
Hi Jeanne! So sorry to hear that you're getting errors when accessing Rise.
Please try these steps:
Hi - I am getting same issue and have tried all advice listed above and nothing seems to work. Any thoughts?
Hi Timothy! So sorry you are encountering this. If you've already tried the tips I mentioned above, please open a case with us here for further assistance and troubleshooting.