I've created a few courses in Rise for all staff to complete. I've exported them to SCORM 1.2 and uploaded them into BVS, our LMS. We track when it takes folks more than 3 tries to pass a course, and so I set the retakes limit to 3 in the Exam Settings in Rise. However, when someone exceeds that number, it's not allowing me to add additional retakes in BVS. Is that a setting that can be changed in Rise or do I need to contact BVS?
I also have someone who failed her exam and closed the window because she couldn't figure out how to review the content and upon re-launching the course, can't retake the exam.