From my Rise 360 module (which I exported in scorm/LMS), one of the storyline blocks isn't loading when students are going through the course, however it does work sometimes. As anyone ran into this before?
Hi Jake! Sorry this is happening randomly. Would you be able to share your Storyline file and Rise course with us? Please open a support case with us here so that one of our technical support engineers can assist you.
I am having the same problem with a sorting activity that is in the middle of my lesson. It is only for some users and only for this specific activity.
Hi Mallory, is the issue happening in just one type of browser, or all browsers? Kindly open a case with us here and include that information. One of our technical support engineers will provide you instructions in sharing your Rise course and investigate.
Sure Mallory! Once you are ready just open a case with us and one of our engineers will be glad to help!
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Hi Jake! Sorry this is happening randomly. Would you be able to share your Storyline file and Rise course with us? Please open a support case with us here so that one of our technical support engineers can assist you.
I am having the same problem with a sorting activity that is in the middle of my lesson. It is only for some users and only for this specific activity.
Hi Mallory, is the issue happening in just one type of browser, or all browsers? Kindly open a case with us here and include that information. One of our technical support engineers will provide you instructions in sharing your Rise course and investigate.
Hello,
I am currently in the process of gathering browser data and such from those experiencing the issue.
I will open a ticket if a significant trend is found.
In the meantime, I have turned off the 'block entrance animations' feature to see if that will help my learners.
Sincerely,
Mallory Kempter [cid:image001.gif@01D7BB55.2E8373A0] 32% Germanic Europe,
31% England & Northwestern Europe, 26% Scotland
Member Services - Training Specialist
mkempter@ancestry.com
O: 801-705-7020
[cid:image002.png@01D7BB55.2E8373A0]
We empower journeys of personal discovery to enrich lives.
Sure Mallory! Once you are ready just open a case with us and one of our engineers will be glad to help!
It looks like your email signature came through when you replied via email. You can remove that if needed by clicking ‘Edit’ beneath your response. Here’s a quick Peek video if you need help.