I feel like I show know how to fix this, but then seem to be stumped.
I have an image that I have used as a divider just for cosmetics within a section that has multiple subsections.
I can't see the image until I select the button underneath it, and I can't see a setting to fix it. I have attached my review link. Go into Section 2, 3 or4 and you will see the image between sections. I attached two images so you can see what you are to look for.
Without seeing the file, I am going to assume that the continue button block is above the image. A lot of people do that with dividers since the continue button is a divider and it disappears after clicked. So they put a divider underneath the button.
Hi Tom, if you take a look at the review link, you will see the image block is actually above the continue block. So I assumed my image will appear and then you see my continue button, but the image is not showing up until after you press the continue button like you are describing. I was hoping the image would just appear above the button and then stay when the button disappears, but now thinking maybe the divider should go under the continue button. I attached a few images as well. I can always temporarily share the file with you if you like. I assume I add you as a co-collaborators for a RISE file, but let me know your thoughts first. Thanks
So I moved the image below the continue block in section 3, left section 2 so you can see the difference. I think that moving it below the button works for me. But I am still curious as to why the image doesn't show up when it is above the continue block...things that make me go hmmmm...
Hi Tom, sorry to bug, this got me thinking. Before the new Themes option came out you used to have an option I think under Settings to turn off the Fade or Slide in image as they appear so they would just be there. I can't seem to find it now. Not sure if this makes sense. Thought maybe if I can turn that off they would show up the way I want them to. NO rush...just can't find that option anymore.
Is there a fix for this issue apart from disabling block entrance animations?
I have the same problem as Teresa, but only when viewing the content on a smartphone. In my case, the picture above the continue button is important for understanding the content, so I would appreciate to find a solution for this issue. I want to keep the entrance animations because I like them a lot.
I use a Samsung Galacy A53 (Android Version 14) and the Browser Firefox (122.1.0).
The order of my blocks is:
[...] Text block (Paragraph with heading) Image block (Image centered) Continue button next text block [...]
I tried so far: - making the padding of the picture-block bigger - making the padding of the continue-button bigger (top and/or bottom padding) - adding a divider block between the picture and the continue button - adding a text block between the picture and the continue button (containing no text expect a space) - inserting the picture as a "labeled graphic" without labels instead of as a "image centered "block
When you click the continue button the user view automatically scrolls down to the new content. Therefore, the learner will probably miss the picture completely if it isn't visible before clicking the continue button.
Sorry to hear you've hit this snag! Thanks for sharing the troubleshooting steps you've tried so far!
I've opened a support case on your behalf so our support engineers can test this behavior with the appropriate mobile device. You're in great hands working one-on-one with them and they should be following up with you shortly!
We can continue the conversation through your case to keep all information in one spot.
10 Replies
Without seeing the file, I am going to assume that the continue button block is above the image. A lot of people do that with dividers since the continue button is a divider and it disappears after clicked. So they put a divider underneath the button.
Hi Tom, if you take a look at the review link, you will see the image block is actually above the continue block. So I assumed my image will appear and then you see my continue button, but the image is not showing up until after you press the continue button like you are describing. I was hoping the image would just appear above the button and then stay when the button disappears, but now thinking maybe the divider should go under the continue button. I attached a few images as well. I can always temporarily share the file with you if you like. I assume I add you as a co-collaborators for a RISE file, but let me know your thoughts first. Thanks
So I moved the image below the continue block in section 3, left section 2 so you can see the difference. I think that moving it below the button works for me. But I am still curious as to why the image doesn't show up when it is above the continue block...things that make me go hmmmm...
I'm not sure why it's working that way. Could be some glitchy thing. You can connect with our support team and they can take a look at it for you.
Okay thanks, I thought it was odd :) But I am actually okay with moving it below the button :)
Thanks
Hi Tom, sorry to bug, this got me thinking. Before the new Themes option came out you used to have an option I think under Settings to turn off the Fade or Slide in image as they appear so they would just be there. I can't seem to find it now. Not sure if this makes sense. Thought maybe if I can turn that off they would show up the way I want them to. NO rush...just can't find that option anymore.
Hi Teresa,
The setting can be found here:
Course / THEME / Blocks / Block Entrance Animations
Thanks Karl, found it :)
Hi everyone!
Is there a fix for this issue apart from disabling block entrance animations?
I have the same problem as Teresa, but only when viewing the content on a smartphone. In my case, the picture above the continue button is important for understanding the content, so I would appreciate to find a solution for this issue. I want to keep the entrance animations because I like them a lot.
I use a Samsung Galacy A53 (Android Version 14) and the Browser Firefox (122.1.0).
The order of my blocks is:
[...]
Text block (Paragraph with heading)
Image block (Image centered)
Continue button
next text block
[...]
I tried so far:
- making the padding of the picture-block bigger
- making the padding of the continue-button bigger (top and/or bottom padding)
- adding a divider block between the picture and the continue button
- adding a text block between the picture and the continue button (containing no text expect a space)
- inserting the picture as a "labeled graphic" without labels instead of as a "image centered "block
When you click the continue button the user view automatically scrolls down to the new content. Therefore, the learner will probably miss the picture completely if it isn't visible before clicking the continue button.
Thank you in advance for any advice :)
Hi Samira!
Sorry to hear you've hit this snag! Thanks for sharing the troubleshooting steps you've tried so far!
I've opened a support case on your behalf so our support engineers can test this behavior with the appropriate mobile device. You're in great hands working one-on-one with them and they should be following up with you shortly!
We can continue the conversation through your case to keep all information in one spot.