Labeled graphic image

Oct 19, 2018

Hello, I updated my training I am working on to the blocks structure. Now I am struggling with the Labeled graphic image size. The first image which I added in edit mode was very small, finally I managed to get the image in edit mode in a satisfying size. However in final preview mode the picture size is now way too big. The only options which I now have is change the size with 3 options, however still too big. When I add a completely new (smaller) picture in edit mode, the size in preview mode remains the same only the resolution is getting worse.

I already added my 10 labels, I don't want to create a completely new block for this, where I probably still have the same struggle.

How can I edit the size of the picture in a satisfying way?

Thanks in advance for your support.

24 Replies
Alyssa Gomez

Hello Training MTEE!

Our team is seeing the same problem with images scaling up in a labeled graphic block, and we agree that it doesn't look ideal! We're putting our heads together to look at next steps for fixing this issue. I'll keep you posted on our progress!

Regarding the Wrong_rise_picture screenshot you attached, can you tell me more about that image? What block type did you use? What does the original image look like?

Training MTEE

Hello Allyssa,

Thank you for your reply. Hopefully the issue will be fixed very soon :).

The wrong_rise_picture I just as extra optical information together with the text that appears after clicking on a label.

The picture is compressed or stretched after uploading. I have now kind of fixed it by stretching the original picture in the opposite direction, so the uploaded picture in rise will be correct. 

Karl Muller

There is another thread about this and I posted my solution there for this issue.

I'll copy and paste here for ease of reference.

I had exactly the same issue where Rise was blowing up a small image and through experimentation I found a work-around.

Firstly, Rise wants images to be in 16:9 format so you need to change your small image to that format.

I opened the image in Photoshop and increased the size of canvas by making the image wider on both the left and right sides. I made the left and the right sides white (made it yellow below so the changes can be seen) and kept the image height the same. I did this a few times and tested it in Rise until I got close to the 16:9 ratio and the visual result that I wanted. The actual image (the part part in the middle) now displays close to the size of the small original. 

So while the image is actually much wider than it seems, this does not bother anyone as they are not aware of it (as long as what you added on the left and right matches the background colour.)


What the labelled graphic now looks like in Rise.

Matt Illman

Afternoon all,

Initially, following for updates.

Secondly, I played with the workaround mentioned by Karl a few months ago when i was trying to centralise images on tabs/accordion. It works fine for desktop but massively impacts the size of the image on mobile/tablet as it places in the white background leaving the visible image tiny.

Any other updates or workarounds?

Matt Illman

Afternoon Crystal/Alyssa,

Checking back after a couple of months to see if there has been any progress?

I'm still seeing huge images in my labelled graphic blocks and the powerpoint workaround makes images on mobile to small to work with; I struggle to get the required number of markers on the image and still be able to see the image!

The upscaling issue has been known for over a year now, are we likely to see a resolution to this bug?

Kind regards

Alyssa Gomez

Hi there Matt,

It sounds like you're working with a portrait-style image that is taller than it is wide, is that right?

Currently Rise 360 will scale up the image to fill the width of the labeled graphic block. We'll let you know if we add a feature that gives you more control over image size in the future. 

Crystal Horn

Hi Matt and all! We're excited to announce that you can now align your images in accordion, tabs, timeline, and process blocks. Choose from left, center, right, and full width.

This update doesn't impact labeled graphic blocks, but you had previously mentioned wanting to center your images in those blocks. Enjoy!


Alyssa Gomez

Hi there, Sue! Thanks for chiming in here! While there isn't a way to insert a labeled graphic block into a timeline block, you may be able to use the embed feature as a workaround! 

For example, you could build a labeled graphic interaction on a Storyline 360 slide using markers

Then, publish the Storyline content for Web, and host it on your web server. From there, embed that Storyline slide in your timeline block using this iframe code:

<iframe src="URL"></iframe>

I hope that sparks some ideas for you!