Labeled graphic - Image upload error

Jan 07, 2020

Hello, 

I need to insert a labeled graphic into my Rise course, however each time I try to edit the image by uploading from my computer I get the following error message: 

(I have tried reducing file size, saving as JPEG, PNG, GIF etc. and I've switched to Google Chrome - still no luck!) I'd be grateful of any help. 

labeled graphic upload error

Thanks, Becki

8 Replies
Ryan Tailor

Hello,

I currently have the same issue as Becki with the same error message. My Browser is Chrome and have tried images as .png and .jpeg.  (Note: I did get it working when using the "Save for Web" option in illustrator but quality too poor to use so I'm stuck for now!)

FYI Becki - You might be able to add more markers by simply clicking on the image when in edit mode. Your normal mouse cursor will change to a cross hair type cursor and them you can click anywhere on the image to create a new marker. (hopefully that at least solves one of your issues)

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