LMS not registering "Complete" on some attempts in Rise Course/Quiz
Aug 10, 2020
I've never encountered this type of issue before. I'm using Oracle Taleo as my LMS, and I've published a series of Rise courses as SCORM 2004 so I can track the individual question responses. The courses are tracking using the quiz result, passing score at 100%, require passing score to continue turned ON, and quiz attempts at UNLIMITED. The quiz is the last lesson/section of the course.
Most users who have taken the courses have no issues - the courses track perfectly, grant their completion credits upon quiz pass, and the LMS tracking shows their individual question responses. However several users are reporting that some courses are not registering a completion - and when I check the LMS tracking, it shows no activity in terms of question responses/attempts. They have even sent me their screenshots showing the quizzes at 100%, but still their profiles only show an incomplete attempt with nothing in LMS tracking aside from a course launch.
Another LMS admin and I cannot seem to replicate the issue. Is there something in my course or quiz settings that could be causing this issue?