Major bug when embedding Soundcloud in Rise
Jul 28, 2021
Hello everyone,
Next I will explain this incident and I leave you the link of an example of Rise of what happens to us.
https://rise.articulate.com/share/76467vfSTTtH-Y5L0IHPz7V0xI8E9d-Z
Our courses have various audios throughout the content that we have hosted on Soundcloud and that are embedded in Rise through the link.
The last year we have worked without problems, being able to stop the audio whenever the student wanted. But now, the audio plays in a loop without being able to stop it unless you go to another lesson and return to the one where said audio was, and if you can control it correctly.
In addition, this has led to another error, since if said audio is played, when accessing a quiz it does not allow us to advance by clicking the "next" button after the feedback.
On the other hand, if you visit the course without playing the audios, no problem occurs in the quizzes.
When we upload said Scorm to our Canvas platform, when we refresh the page in the quiz to update this error, we get the following message.
We need you to help us solve this important incident that happens to us with all the audios that we embed in Rise. Our students start at the end of September and it is impossible for us to transfer the audios to another platform since there are more than 3000 different audios and the last year working in this way we had no problem.
Thank you very much and we look forward to hearing from you.
Greetings.
6 Replies
It's also possible that something changed on Soundcloud that's causing this problem.
Hi! I see that Rowie, one of our technical support engineers is handling case 02849205 that is related to this query. He's testing this and will reply to you via email.
Hi @Hazel
What is the status on this. Can we follow this case anywhere?
Hi Mikkel,
Our team is still working through this case, and we haven't come to a solution yet. Have you embedded Soundcloud in your Rise 360 lesson? If so, are you seeing issues with that embedded content recently?
The issues i am having are that the audio plays in a loop without being able to stop it-
the embed was made within the last two months
thank you for your answer
Hi Mikkel, we would love to take a closer look into this, please open a case here. Our support engineers are ready to help.
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