I really like the way the floating buttons look, but I've had a number of learners report back that they can't see them. After some testing I found out that the floating buttons are hidden if the user is zoomed in too far. Just a heads up for anyone that is utilizing them in their courses.
Do you mind sending us a screenshot of how these floating buttons are set up in your Rise course? We'd like to investigate this some more, and we can start off by analyzing the screenshots you can share. Thanks so much!
Hello, I've been experiencing this same issue with the floating buttons with a 90% Zoom level and less often but has occured with a normal 100% Zoom Level as well. Some lessons are completely fine where other lessons the button has disappeared leaving the learner (or reviewer as it occurs in Review as well) stuck in the course.
Do you have any recommendations on ways to correct this when this occurs?
Thank you, Evan, for providing these screenshots! I've opened a case on your behalf so that our Support Engineers can work with you directly towards a fix!
Keagan, I've also started a case on your behalf. We'll continue the conversation in your support case.
Has this been fixed? I've had occasional reports from users that the floating buttons are not appearing, too (though I have not verified if it is a zooming issue).
Thanks for letting us know about this, Eric. Were you able to confirm if this is caused by a zooming issue?
Would you be willing to share the link to your Rise course with us so that we can try to replicate the issue from our end? You may also open a support case here to share screenshots or recordings of your issue. Our engineers will assist you further regarding your concern.
I was not able to confirm that it was due to a zooming issue, but continued to have reports of the problem occurring. I've already ditched the floating buttons and reverted all of our courses back to the full-width buttons.
Hi there, folks, if you're able, I'd like to get a little more information about your setup so we can explore the floating buttons behavior. We've opened email cases for a couple of folks in this discussion, but you can reply here if it's easier!
Are you seeing this issue when you've exported your content to Review 360?
Are you hosting your content in an LMS and seeing this behavior?
What devices are you using to view the content? (desktop and browsers, mobile device and browsers)
Hi there, Phil. Thanks so much for offering to share a copy of your course that has this issue. We haven't been able to replicate this so far, so we'd love to take a closer look.
I'll start a case for you, and one of our support engineers will send you instructions for sharing a copy of your course with them. You'll hear from the team soon!
14 Replies
Hi Evan,
Do you mind sending us a screenshot of how these floating buttons are set up in your Rise course? We'd like to investigate this some more, and we can start off by analyzing the screenshots you can share. Thanks so much!
Sure thing. I've uploaded 3 screenshots.
Hello, I've been experiencing this same issue with the floating buttons with a 90% Zoom level and less often but has occured with a normal 100% Zoom Level as well. Some lessons are completely fine where other lessons the button has disappeared leaving the learner (or reviewer as it occurs in Review as well) stuck in the course.
Do you have any recommendations on ways to correct this when this occurs?
Thank you, Evan, for providing these screenshots! I've opened a case on your behalf so that our Support Engineers can work with you directly towards a fix!
Keagan, I've also started a case on your behalf. We'll continue the conversation in your support case.
Has this been fixed? I've had occasional reports from users that the floating buttons are not appearing, too (though I have not verified if it is a zooming issue).
I have seen this often when there is a video on the section
Thanks for letting us know about this, Eric. Were you able to confirm if this is caused by a zooming issue?
Would you be willing to share the link to your Rise course with us so that we can try to replicate the issue from our end? You may also open a support case here to share screenshots or recordings of your issue. Our engineers will assist you further regarding your concern.
I was not able to confirm that it was due to a zooming issue, but continued to have reports of the problem occurring. I've already ditched the floating buttons and reverted all of our courses back to the full-width buttons.
There is definitely a bug with floating buttons. I have a couple of courses I can share
Sent from my iPhone
Hi there, folks, if you're able, I'd like to get a little more information about your setup so we can explore the floating buttons behavior. We've opened email cases for a couple of folks in this discussion, but you can reply here if it's easier!
Thanks so much!
I have seen in desktop, mainly in review. The content failing to complete is on clients LMS.
Sent from my iPhone
Thank you, Phil! This helps with having a direction in which to troubleshoot.
I can share the course if it helps
Sent from my iPhone
Hi there, Phil. Thanks so much for offering to share a copy of your course that has this issue. We haven't been able to replicate this so far, so we'd love to take a closer look.
I'll start a case for you, and one of our support engineers will send you instructions for sharing a copy of your course with them. You'll hear from the team soon!