No access to Rise

I cannot access Rise as well. Articulate team, do you have a timeline on when I can use Rise again?

See https://www.articulatestatus.com/ 

Select SUBSCRIBE TO UPDATES to be notified when Rise is back up.

Cannot access either

I am experiencing the same issue. It would be great to get an estimate on when it will be back up.

Same here getting 504 gateway timeout error. Is the system down

Hi Rodney,

As stated above, and several other threads, the system is down.

See https://www.articulatestatus.com/ 

Select SUBSCRIBE TO UPDATES to be notified when Rise is back up.

I have access to Rise and am able to work on courses but I'm having issues uploading images. I tried different format and tried adding previously used images but keep getting the same message asking me to verify the file type. I suppose, it may be related to the bigger access issue?

I really hope it comes up soon. I've been checking all day hoping It's resolved.  Missing a deadline due to this issue. 

Hello everyone,

Articulate 360 apps are back up and running normally now. We're sorry for any difficulty this caused!

Let us know if you still have issues, and we'll work closely with you.

Still having issue please help this is unacceptable
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Marie D. Jackson
Enterprise Learning Senior Training Specialist II

ECOLAB 1 Ecolab Place, ST. PAUL, MN 55102 3rd Floor
T 651 250-2431 M 612-849-8417 E Marie.Jackson@ecolab.com
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Still having issues please help

Still not able to access - tried via Edge, Chrome, and Firefox. :(

I tried to access Rise again this morning. Still cannot access. Cleared browser cache the whole nie yards. How long before the problem is solved?

Yes -- I can not access Rise 360 -- hopefully this will be resolved quickly as it was also down yesterday - 3.6.24

Still having issues  -- 8:20 Central Time 3.7.24

Still having issues with Rise 360 today too and can not access. Have had issues with it going down since Tuesday. Hopefully Articulate can implement a permanent fix this morning. 

Hi Eric!

Still having issues on my team. Can't seem to get Rise 360 library open on multiple laptops. Any insight on this?

Thanks!

Hi Eric

Our entire team lost access a few hours ago, has there been an update on when this might get fixed?

Thanks :)

Still not working here either

Hello,

 I still having issues. I don't have access

I would like further support. I am in the middle of a project with urgent delivery date!

Thanks

The problem persists...still getting a 504 Gateway Time-out error when trying to go into Rise 360. Any estimate on when it will be fixed?

Rather crazy that it has been down this long - without much of an update.  Nothing on X (Twitter) either about estimated timeline......

Yippee!!  All is good again!  Thank you - 

Hi everyone,

I’m so sorry for the trouble! Rise 360 and other Articulate products have experienced some technical issues recently, and our team has identified the issue. 

We’re pushing out a fix and will be monitoring it. We’ll continue to share updates on our status page, articulatestatus.com, and you can subscribe there to stay informed! Once we’re back up and running fully, we’ll also share an update within E-Learning Heroes as well.

Hello everyone,

We appreciate your patience as we work on a resolution. Articulate web pages, including Rise 360, are now working normally.

If you encounter any issues, please let us know here in the E-Learning Heroes Community or privately in a support case. We'll be more than happy to assist you!