I am trying to add a particular Storyline course to Rise but the program 'hangs' showing 'Processing course ...'. I can upload any other Storyline course without problems. I have tried re-uploading the course to Review without any luck. The course works fine on Review btw. I have also tried uploading the course to a different Rise-module with no luck either.
I am working on PC and have tried via several browsers.
Thanks, Erik! I was able to successfully add that course to a Rise Blocks lesson--check it out here.
Let's try and narrow down why it didn't work for you. Are you on the latest update of Storyline 360? To check, click the Help tab, then click About Storyline. You should see 3.12.14647.0 in the bottom-right corner.
Let me know if you're already on the latest update, and we'll keep digging!
Hi there, Erik. Thanks for confirming your build number.
Can we try a test? Open a new Storyline project, and import all of the original slides into the new project. Save and publish that new instance to Articulate 360 with a slightly different name. Try bringing the new version into your Rise course.
Thanks for sticking through this issue with us! We'll see if we can get you there. ☺️
I did as requested and that worked! I don't know why I didn't think of that. I was rather busy and I suppose I hoped I didn't have to redo a bunch of projects.
I'm experiencing the exact issue that Erik experienced - I've been working on a Rise course for a while (about a month, this is a long-term project), and have been seamlessly importing Storyline 360 projects...until yesterday. Now, all of my storyline files that I try to import into Rise are blank, even though they publish perfectly to Articulate Review. I didn't experience these issues until I ran the most recent Articulate 360 update.
My storyline version is 3.12.14647.0
I tried the troubleshooting tip you outlined above, however, unlike Erik I've had no luck.
That's so odd, Jenna! Thanks for letting us know you already tried importing the Storyline content into a new file, but I'm sorry that didn't do the trick.
We want to help you get this sorted out right away. Could you send us 1) the "Share" link to a Rise course with a blank Storyline block, and 2) the original Storyline file that you added to the Storyline block?
You can share those items right here. Be sure to let me know your case number so I can follow along!
I am having the same issue as the above members, and wondered if you could please take a look at my file? I've tried everything above ten times over and nothing has worked. I have lightboxes and so I removed them and added as layers instead and still the same issue. I can see it on the review center but just not on Rise.
Hi, JR. I've created a case for you, and you should get an email soon with an upload link. Use that to share your Storyline file, and we can get started with troubleshooting. Thanks!
I know this is an old chain, but I feel as if I've tried to troubleshoot in all the ways that have been mentioned. I have repeatedly published a Storyline file for review, but it doesn't show that I have done so when I view my Review 360 items on the articulate web, and more importantly, in attempting to add a Storyline block to my Rise course. Any suggestions?
Hi there, Lauren. Are you an owner or a collaborator on this course? The course appears on the owner's Review 360 dashboard, whether the publisher is the course owner or a course manager.
Can you grab your own copy of this course or get the ownership transferred to you? Then it will appear in your Review 360 library.
I am trying to add a particular Storyline course to Rise but the program 'hangs' showing 'Processing course ...'. I can upload any other Storyline course without problems. I have tried re-uploading the course to Review without any luck. The course works fine on Review btw. I have also tried uploading the course to a different Rise-module with no luck either.
I am working on PC and have tried via several browsers.
Any help would be appreciated.
I have the same situation. I have tried to copy it to a new project, but it didn´t work so far. Other STorylineprojects on Review are working fine.
Hi Pascal. I saw your support case with us. Interesting to see that the issue was caused by having special characters in the name of an object's state. Glad to see that the issue has been resolved.
I'm sorry you're having an issue with uploading your content to Rise 360! I saw you have opened a support case and are working with Eric on this. You are in good hands! If you have any further questions about this issue, respond to the case via email.
If there's anything else you need, please let us know!
16 Replies
Hi there Erik,
Hmm, that's really odd! It sounds like you've already done quite a bit of troubleshooting on your own, so I'm glad you reached out for help.
Mind sharing the Storyline file with me? I'd like to publish it to Articulate Review and test adding it to a Rise Storyline Block.
You can attach it here, or share it privately. Thanks!
Hi Alyssa,
Thanks for looking into the issue.
I have attached the Storyline file.
Thanks, Erik! I was able to successfully add that course to a Rise Blocks lesson--check it out here.
Let's try and narrow down why it didn't work for you. Are you on the latest update of Storyline 360? To check, click the Help tab, then click About Storyline. You should see 3.12.14647.0 in the bottom-right corner.
Let me know if you're already on the latest update, and we'll keep digging!
Thanks for your help!
I can verify that I am using the latest version of Storyline - 3.12.14647.0
Hi there, Erik. Thanks for confirming your build number.
Can we try a test? Open a new Storyline project, and import all of the original slides into the new project. Save and publish that new instance to Articulate 360 with a slightly different name. Try bringing the new version into your Rise course.
Thanks for sticking through this issue with us! We'll see if we can get you there. ☺️
Hi Crystal,
I did as requested and that worked!
I don't know why I didn't think of that. I was rather busy and I suppose I hoped I didn't have to redo a bunch of projects.
Anyways, thank you and your team for the help!
Hi Crystal,
I'm experiencing the exact issue that Erik experienced - I've been working on a Rise course for a while (about a month, this is a long-term project), and have been seamlessly importing Storyline 360 projects...until yesterday. Now, all of my storyline files that I try to import into Rise are blank, even though they publish perfectly to Articulate Review. I didn't experience these issues until I ran the most recent Articulate 360 update.
My storyline version is 3.12.14647.0
I tried the troubleshooting tip you outlined above, however, unlike Erik I've had no luck.
Your help is appreciated, thanks!
- Jenna
That's so odd, Jenna! Thanks for letting us know you already tried importing the Storyline content into a new file, but I'm sorry that didn't do the trick.
We want to help you get this sorted out right away. Could you send us 1) the "Share" link to a Rise course with a blank Storyline block, and 2) the original Storyline file that you added to the Storyline block?
You can share those items right here. Be sure to let me know your case number so I can follow along!
Hi Alyssa
I am having the same issue as the above members, and wondered if you could please take a look at my file? I've tried everything above ten times over and nothing has worked. I have lightboxes and so I removed them and added as layers instead and still the same issue. I can see it on the review center but just not on Rise.
Many thanks,
JR
Hi, JR. I've created a case for you, and you should get an email soon with an upload link. Use that to share your Storyline file, and we can get started with troubleshooting. Thanks!
Hi there,
I know this is an old chain, but I feel as if I've tried to troubleshoot in all the ways that have been mentioned. I have repeatedly published a Storyline file for review, but it doesn't show that I have done so when I view my Review 360 items on the articulate web, and more importantly, in attempting to add a Storyline block to my Rise course. Any suggestions?
Hi there, Lauren. Are you an owner or a collaborator on this course? The course appears on the owner's Review 360 dashboard, whether the publisher is the course owner or a course manager.
Can you grab your own copy of this course or get the ownership transferred to you? Then it will appear in your Review 360 library.
I am trying to add a particular Storyline course to Rise but the program 'hangs' showing 'Processing course ...'. I can upload any other Storyline course without problems. I have tried re-uploading the course to Review without any luck. The course works fine on Review btw. I have also tried uploading the course to a different Rise-module with no luck either.
I am working on PC and have tried via several browsers.
Any help would be appreciated.
I have the same situation. I have tried to copy it to a new project, but it didn´t work so far. Other STorylineprojects on Review are working fine.
Hi Pascal. I saw your support case with us. Interesting to see that the issue was caused by having special characters in the name of an object's state. Glad to see that the issue has been resolved.
I am having the exact same issue and cannot find the error causing my storyline not to upload to Rise. Other storylines are working grand on it
Hi Ronan,
I'm sorry you're having an issue with uploading your content to Rise 360! I saw you have opened a support case and are working with Eric on this. You are in good hands! If you have any further questions about this issue, respond to the case via email.
If there's anything else you need, please let us know!