Every time I try to export the rise document to PDF, it gives me the attached error. I tried to copy the document and got the same thing. any help/tips would be highly appreciated.
I'm experiencing the same problem. It is not with all courses, there are other courses I can export to pdf. I also created a new course with a few blocks and that export to pdf worked. It only occurs for export to pdf, export to LMS and to web are working.
Error message: Something went wrong. There was an error exporting your course. Please try again.
Hi Dirk, thanks for letting us know what you tried so far.
As a next step, please create a new course, then copy all of the lessons from the original course into the new course using the Copy to another course feature. Then, try exporting the PDF of the newly created course. Please keep me posted on how that goes!
Hi Alyssa, I executed the steps you mentioned, and that new course I'm able to export. Thank you for that.
But wat is the cause? I have like 6 other courses with the same problem. It's rather time consuming to copy all the content in new courses. And I want to avoid the problem in the future.
Weird is that amongst those courses that I can't export, there are ones that I was able to export earlier (like two weeks ago) and now anymore. Only things that I changed were textual,
Thanks for that information, Dirk. We're seeing other reports of this problem, so we're investigating what could be causing it. Do the courses that won't export as PDF contain any embedded iframe content?
Thanks, Dirk! I'm going to open a case for you so we can continue troubleshooting. Be on the lookout for an email from support@articulate.com coming soon!
We're experiencing the same problem. Creating a new course and one-by-one copying the lessons over did work, however we have quite a few courses that have this problem. At the same time, most of our other courses are exporting to PDF without a problem. The ones that aren't exporting are all based on the same topic, so it is possible that there is a common lesson content however we are not using iframes, so not sure of what that would be (and why it would then work when I just copied the lessons to a new course).
One question - what is the character limit on course titles?
Thanks, for those details! I've opened up a support case for you so our team can investigate further. Be on the lookout for an email from support@articulate.com coming soon!
Hi: Have not been able to download any of my courses to PDF for a few days now. Just watch the wheel go round and then it says Something Went Wrong. I was able to download all previously.
I hate to be the person that bursts the 'problem solved' bubble - but I am going to be :(
We are seeing all of the same issues as noted above in both new and existing Rise course PDF exports.
This issue is very inconsistent and is occurring on all course content. To the point we have actually made note in the course there are some elements in the pdf we provide which may not work 😢
When we work through the export it pops up with content errors referring the user back to the export creator.
Hi Kelly! Would you mind sharing screenshots of the content errors that refer the user back to the export creator? That will help us get a better idea of what you're seeing. Thanks!
We are also seeing the same issue across courses, even when the course was duplicated, or when the course was copied into a blank course. Here is the error screen.
Hi Bill, thanks so much for letting us know what's going on. Would you mind please opening a case here if you're still unable to export a PDF of any of your Rise 360 courses? Our team of engineers is standing by to help!
18 Replies
Hi Noelle! I'm sorry the export to PDF feature is giving you trouble! Please try this:
This will help us determine if the issue is related to all courses in your account, or just one course in particular. Let me know how it goes!
Hi Alyssa,
Thank you so much for your help! I followed your steps and was able to download the document.
I appreciate your help.
Noelle
Hi Alyssa,
I'm experiencing the same problem. It is not with all courses, there are other courses I can export to pdf. I also created a new course with a few blocks and that export to pdf worked. It only occurs for export to pdf, export to LMS and to web are working.
Error message: Something went wrong. There was an error exporting your course. Please try again.
Thank you on beforehand for your help.
Dirk
Hi Dirk, thanks for letting us know what you tried so far.
As a next step, please create a new course, then copy all of the lessons from the original course into the new course using the Copy to another course feature. Then, try exporting the PDF of the newly created course. Please keep me posted on how that goes!
Hi Alyssa, I executed the steps you mentioned, and that new course I'm able to export. Thank you for that.
But wat is the cause? I have like 6 other courses with the same problem. It's rather time consuming to copy all the content in new courses. And I want to avoid the problem in the future.
Weird is that amongst those courses that I can't export, there are ones that I was able to export earlier (like two weeks ago) and now anymore. Only things that I changed were textual,
Thanks for that information, Dirk. We're seeing other reports of this problem, so we're investigating what could be causing it. Do the courses that won't export as PDF contain any embedded iframe content?
Course can contain hyperlinks, but no iframes.
Thanks, Dirk! I'm going to open a case for you so we can continue troubleshooting. Be on the lookout for an email from support@articulate.com coming soon!
Hi Alyssa
We're experiencing the same problem. Creating a new course and one-by-one copying the lessons over did work, however we have quite a few courses that have this problem. At the same time, most of our other courses are exporting to PDF without a problem. The ones that aren't exporting are all based on the same topic, so it is possible that there is a common lesson content however we are not using iframes, so not sure of what that would be (and why it would then work when I just copied the lessons to a new course).
One question - what is the character limit on course titles?
thanks
ps. if possible, can you please cc hwilder001@gmail.com on any replies?
and FYI - I have at least one course which I was able to export as a PDF back in early November, but am now getting the error message on
Hi Lisa,
Thanks, for those details! I've opened up a support case for you so our team can investigate further. Be on the lookout for an email from support@articulate.com coming soon!
Hi: Have not been able to download any of my courses to PDF for a few days now. Just watch the wheel go round and then it says Something Went Wrong. I was able to download all previously.
Hi Brenda! Thanks for reaching out! I see you've opened up a case with us privately. We'll continue assisting you there.
Good news, everyone! We fixed the issue where Rise 360 courses wouldn't export as PDFs. Check out our latest release notes here.
Please refresh your Rise 360 browser window, and try exporting your course as a PDF again. Let us know if you run into any trouble along the way!
Hi Alyssa,
I hate to be the person that bursts the 'problem solved' bubble - but I am going to be :(
We are seeing all of the same issues as noted above in both new and existing Rise course PDF exports.
This issue is very inconsistent and is occurring on all course content. To the point we have actually made note in the course there are some elements in the pdf we provide which may not work 😢
When we work through the export it pops up with content errors referring the user back to the export creator.
Hi Kelly! Would you mind sharing screenshots of the content errors that refer the user back to the export creator? That will help us get a better idea of what you're seeing. Thanks!
We are also seeing the same issue across courses, even when the course was duplicated, or when the course was copied into a blank course. Here is the error screen.
Hi Bill, thanks so much for letting us know what's going on. Would you mind please opening a case here if you're still unable to export a PDF of any of your Rise 360 courses? Our team of engineers is standing by to help!