Hi there, Jo. We're seeing an issue with image files that have spaces in the name. While we're investigating, please edit the file name to remove or replace the spaces, and let me know if that works!
I'm experiencing this same issue now. I've tried different browsers and changing the file name. I uploaded an image into the Labelled Graphic interaction yesterday and it worked fine. Today that same image won't upload. I get the message: "Please verify the file type is an image and try again".
Hi, Ronan! I'm sorry to hear you're having trouble uploading your file, and that the solutions you tried didn't work. Please open a support case here so you can get the best support for your issue. One of our customer support engineers will be in touch with you directly to help fix the problem!
I am having the same problems with my SVG file - I need to load it to the top of every page - it worked on one page, and then whatever I do it will not load again.
Hi Lizzie! So sorry to hear you're encountering this issue. Thanks for letting us know that there are no spaces in your file name and that you've cleared your browser cache.
Can you try other supported browsers to see if the issue is browser-specific? If it happens in all browsers, please open a case with us here so that one of our technical support engineers can assist you in troubleshooting the issue.
Hi, I have the same problem here as well. I'am trying to upload a svg which I created in Illustrator (with reduced file name...). It worked in the past without problems.
Alternatively, save your Illustrator project as a SVG file, convert the font to outlines and embed the images (this worked for a time, but eventually Rise stopped accepting it).
11 Replies
Hi there, Jo. We're seeing an issue with image files that have spaces in the name. While we're investigating, please edit the file name to remove or replace the spaces, and let me know if that works!
Hello again, Jo! This problem is now resolved. You should no longer have issues uploading an image with spaces in the file name.
Please refresh your browser to take advantage of this fix, and let us know if you run into any more trouble!
I'm experiencing this same issue now. I've tried different browsers and changing the file name. I uploaded an image into the Labelled Graphic interaction yesterday and it worked fine. Today that same image won't upload. I get the message: "Please verify the file type is an image and try again".
I need a resolution to this ASAP please.
Hi, Ronan! I'm sorry to hear you're having trouble uploading your file, and that the solutions you tried didn't work. Please open a support case here so you can get the best support for your issue. One of our customer support engineers will be in touch with you directly to help fix the problem!
Hi there any news on this?
I am having the same problems with my SVG file - I need to load it to the top of every page - it worked on one page, and then whatever I do it will not load again.
There are no spaces in the file name.
I have cleared my browser cache.
Hi Lizzie! So sorry to hear you're encountering this issue. Thanks for letting us know that there are no spaces in your file name and that you've cleared your browser cache.
Can you try other supported browsers to see if the issue is browser-specific? If it happens in all browsers, please open a case with us here so that one of our technical support engineers can assist you in troubleshooting the issue.
Hi Hazel
I tried other browsers but had the same issue.
In the end I got it to work by reducing the file name in length.
This does not explain why it worked fine to start with and then suddenly stopped working though.
Hi Lizzie! Thanks for letting us know that shortening the file name worked!
Hi,
I have the same problem here as well. I'am trying to upload a svg which I created in Illustrator (with reduced file name...). It worked in the past without problems.
Hi everyone, the best solution is to optimize your file. Upload it to the following site: SVG Viewer - View, save, and optimize SVGs
Click optimize,
Click Download,
Upload it into your Rise project.
Worked perfectly for me.
Alternatively, save your Illustrator project as a SVG file, convert the font to outlines and embed the images (this worked for a time, but eventually Rise stopped accepting it).
Thanks for sharing this!