Hi there, Peta! The Rise 360 dashboard is not loading for some users, but Rise 360 Share links are still working. You can follow our status page for updates by clicking here. I'll also update you here once the situation is resolved. So sorry for the trouble!
Hi Valeria and Russell! We noticed the same problem, and we fixed it right away. Please refresh your Rise 360 browser window and try opening your courses again. It should work correctly now!
I'm having this problem now. I can see the Dashboard, but I am unable to open any of my Rise courses. I've updated Chrome, tested it on Edge, both Incognito/ Private tabs, cleared history, cache, etc.
It simply won't open. I recently updated to W11. Could that be the cause?
So sorry to hear you've run into this setback when trying to access Rise 360 content!
Thank you for sharing the troubleshooting steps you've implemented so far. I've opened a support case on your behalf so our support engineers can look into this issue further. You're in excellent hands troubleshooting with them and they should be reaching out to you shortly!
We can continue the conversation through your case to keep all information in one spot.
8 Replies
Hi there, Peta! The Rise 360 dashboard is not loading for some users, but Rise 360 Share links are still working. You can follow our status page for updates by clicking here. I'll also update you here once the situation is resolved. So sorry for the trouble!
Good news, Peta! The Rise 360 dashboard should load correctly again. Thanks for your patience with us, and we're monitoring the situation carefully.
Hello I have this issue again now, is anyone else experiencing it today? Thanks
My dashboard loads, but I cannot get any individual RISE courses to load up.
Hi Valeria and Russell! We noticed the same problem, and we fixed it right away. Please refresh your Rise 360 browser window and try opening your courses again. It should work correctly now!
Something has changed in the last couple of minutes and it's now working for me.
Hi,
I'm having this problem now. I can see the Dashboard, but I am unable to open any of my Rise courses. I've updated Chrome, tested it on Edge, both Incognito/ Private tabs, cleared history, cache, etc.
It simply won't open. I recently updated to W11. Could that be the cause?
Thanks,
Kristen
Hi Kristen!
So sorry to hear you've run into this setback when trying to access Rise 360 content!
Thank you for sharing the troubleshooting steps you've implemented so far. I've opened a support case on your behalf so our support engineers can look into this issue further. You're in excellent hands troubleshooting with them and they should be reaching out to you shortly!
We can continue the conversation through your case to keep all information in one spot.