I am currently experiencing assessment questions being marked as incorrect even when the items are selected. It seems to only happen on some multiple choice questions. See items attached for the incorrect being given and how it is put in.
I just tried this out and everything is working correctly on my end. If you're still having this issue, the quickest way to resolve this issue is to have our Support Team take a look. You can submit a case here.
In the meantime, if there's anything else I can do to help, please let me know!
Thanks, Penny! It looks like Michael was able to recreate that question without errors. I'm not sure how the original issue occurred, but let us know if you see any other problems.
A note that this just happened to a teammate of mine on a multiple selection question. Options A and C were identified as the correct answers. When learners selected the correct answers (A and C), the question was still marked incorrect and they were provided the incorrect feedback. We recreated the question and deleted the question that wasn't working properly. That fixed it. Thought I should still post this experience as an FYI to Articulate.
I read a post on this forum some time ago, where someone else also experienced a correct answer not being treated as such.
They had tracked the cause down to having initially created a Multiple Choice question, and after the question had been created, switched the question type to Multiple Response and vice versa.
The only way to fix this was to delete the question and recreate it.
I am having this same problem in two different lessons, one of which started life as a Multiple Select, and one that did not. This workaround did not solve the problem in the one that started as a Multiple Choice, rather than a Multiple Select.
This is a very big problem for my client's e-learning course, and is a major glitch that should be getting absolute prioritization. Is anything being done to correct this?
Hi Ryan! I'm so sorry your having this problem in your lessons. I submitted a support case for you, and our support engineers will be in touch shortly.
I've been having the same problem with some quizzes I'm creating in Rise. It has happened repeatedly, and the only way to fix was to recreate the question and delete the old one.
Hey folks! Happy to let you know that we fixed an issue where multiple response questions were marked as incorrect even if the correct answers were selected. Just export your course again, and your questions should work as expected.
16 Replies
I had to delete those questions and put them back in to fix this. But not sure why it happened in the first place.
I am currently experiencing same issue in multiple choice questions.
I had to delete those questions and put them back in to fix this. But not sure why it happened in the first place.
See items attached for video for details. Please investigate this issue and provide the why this issues happened.
Hi everyone,
I just tried this out and everything is working correctly on my end. If you're still having this issue, the quickest way to resolve this issue is to have our Support Team take a look. You can submit a case here.
In the meantime, if there's anything else I can do to help, please let me know!
Hi Allison,
I have submit the case and opened case number 01751085.
Perfect! :) I'm sure our support team will take great care of you.
Hello, I've been having this error too - Case number: 01906006
Thank you!
Thanks, Penny! It looks like Michael was able to recreate that question without errors. I'm not sure how the original issue occurred, but let us know if you see any other problems.
Thanks Crystal - I've tried the fix and it worked for me.
Regards,
Penny Chua
Senior Business Partner - Learning & Development
DDI: 09 580 8456 ext 9980
Don't forget, Rothbury provides free advice and we're happy to provide a second opinion for anyone who needs insurance advice.
[https://mail.rothbury.co.nz/rothbury
A note that this just happened to a teammate of mine on a multiple selection question. Options A and C were identified as the correct answers. When learners selected the correct answers (A and C), the question was still marked incorrect and they were provided the incorrect feedback. We recreated the question and deleted the question that wasn't working properly. That fixed it. Thought I should still post this experience as an FYI to Articulate.
Hi,
I read a post on this forum some time ago, where someone else also experienced a correct answer not being treated as such.
They had tracked the cause down to having initially created a Multiple Choice question, and after the question had been created, switched the question type to Multiple Response and vice versa.
The only way to fix this was to delete the question and recreate it.
Thanks, Karl!
This post was removed by the author
I am having this same problem in two different lessons, one of which started life as a Multiple Select, and one that did not. This workaround did not solve the problem in the one that started as a Multiple Choice, rather than a Multiple Select.
This is a very big problem for my client's e-learning course, and is a major glitch that should be getting absolute prioritization. Is anything being done to correct this?
Hi Ryan! I'm so sorry your having this problem in your lessons. I submitted a support case for you, and our support engineers will be in touch shortly.
Lea,
I've been having the same problem with some quizzes I'm creating in Rise. It has happened repeatedly, and the only way to fix was to recreate the question and delete the old one.
Has a fix been identified?
Hi Brian,
No, this problem has not been addressed.
The only way to fix this problem is to delete the question and recreate it.
Hey folks! Happy to let you know that we fixed an issue where multiple response questions were marked as incorrect even if the correct answers were selected. Just export your course again, and your questions should work as expected.