I'm using a Matching Question for a test in Rise, but i having a problem, when i export the file in SCORM format, the matching question doesn't allow me to submit my answer.
When i try the test both in preview mode, and in the Web export format(no scorm), it doesn't have any problems.
Is there a way to solve this error?, or is a Rise problem?
Sorry, I think you are not understanding my problem. I haven't upload the File in any scorm plataform.
The situation is than i make a Test module in Rise, and it has 3 matching question, when I preview the exam pn articulate 360 i can finish it without any problem. The same is when i export it as a Web Only object.
But when i export it as an LMS, not only SCORM 1.2, but all the options, when i'm doing the test and arrive to the Matching Question, i answer it, and the submit button becomes available, it doesn't submit it, I just click the button without any response and the user can't finish the course.
I'm sorry we misunderstood your initial problem. It sounds like when you export your course to LMS you can no longer hit the submit button once you complete the matching knowledge block. Is that correct?
Why don't we get your course over to our support team. You can reach them here.
Thanks for the answer, meanwhile i get a response, i did a test Rise and when you open the index.html on the scormcontent to try the file, it doesn't work
SCORM files are not meant to be played locally, so this may be where the issue stems from. Unfortunately, I'm not skilled enough in this area to help you any further. I'm sure our support team will take great care of you though! :)
I am creating a question type matching in my course assessment and it is showing I have answered some of the questions wrong when I preview. When I created the question I have the choice aligned across from the correct match. Is there an article or video to help me with this issue? i am not finding it.
Hi April! It sounds like you're setting up the matching question correctly. Would you mind sharing a screenshot of this question in edit mode and another screenshot of how the question is marked incorrect in preview mode? That would be really helpful!
Thanks for following up, April! Quick note - when you reply via email, it includes your email signature with contact information in the public discussion. You can edit it out of the post here if you wish!
We are having the same problem. The submit button will not submit on a quiz item. Though it works as a web export, just not scorm.... We have tried both scorm versions.
Hi there, David. When you tested the SCORM file, was it hosted on a learning management system? Or were you testing it from your local computer?
If you were testing it on a learning management system and it still didn't work correctly, we'd love to take a closer look. Please share your SCORM file privately here, and we'll test it from our side.
Overnight our technical team worked out what was going wrong. Basically, if you add a "%" character anywhere inside an answer inside a quiz, it will break the course. Please test yourself. This will currently be affecting all your customer base.
This is an easy fix for Rise. My tech guys told me to give you the following sentence to pass onto your engineers. To fix: "escape the response title to get a valid URI, presently % characters are not being stripped from your function."
Hi David, thanks for the update. I created a test course with Rise 360 and uploaded it into SCORM Cloud, the industry testing LMS. I used all of the quiz question types and added a % sign to all of the answer choices, but I couldn't replicate the issue. I would love to have a support engineer look deeper into this; feel free to share your SCORM file here.
13 Replies
Hi Alfredo,
I’m sorry you’re having some trouble with the Matching Knowledge Check Block.
If you haven’t already I would try troubleshooting your LMS using SCORM Cloud. You can learn more about doing that here.
If you’re still feeling stuck afterwards reach out to our Support Team. They can help you troubleshoot further.
If you need more help don’t hesitate to reach - I’d be happy to help!
Sorry, I think you are not understanding my problem. I haven't upload the File in any scorm plataform.
The situation is than i make a Test module in Rise, and it has 3 matching question, when I preview the exam pn articulate 360 i can finish it without any problem. The same is when i export it as a Web Only object.
But when i export it as an LMS, not only SCORM 1.2, but all the options, when i'm doing the test and arrive to the Matching Question, i answer it, and the submit button becomes available, it doesn't submit it, I just click the button without any response and the user can't finish the course.
Hi Alfredo,
I'm sorry we misunderstood your initial problem. It sounds like when you export your course to LMS you can no longer hit the submit button once you complete the matching knowledge block. Is that correct?
Why don't we get your course over to our support team. You can reach them here.
Hi Allison
Thanks for the answer, meanwhile i get a response, i did a test Rise and when you open the index.html on the scormcontent to try the file, it doesn't work
Hi Alfredo,
SCORM files are not meant to be played locally, so this may be where the issue stems from. Unfortunately, I'm not skilled enough in this area to help you any further. I'm sure our support team will take great care of you though! :)
I am creating a question type matching in my course assessment and it is showing I have answered some of the questions wrong when I preview. When I created the question I have the choice aligned across from the correct match. Is there an article or video to help me with this issue? i am not finding it.
Hi April! It sounds like you're setting up the matching question correctly. Would you mind sharing a screenshot of this question in edit mode and another screenshot of how the question is marked incorrect in preview mode? That would be really helpful!
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Good Day,
I found that when I reduced the items to three versus six, this resolved the issue.
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Thanks for following up, April! Quick note - when you reply via email, it includes your email signature with contact information in the public discussion. You can edit it out of the post here if you wish!
We are having the same problem. The submit button will not submit on a quiz item. Though it works as a web export, just not scorm.... We have tried both scorm versions.
Hi there, David. When you tested the SCORM file, was it hosted on a learning management system? Or were you testing it from your local computer?
If you were testing it on a learning management system and it still didn't work correctly, we'd love to take a closer look. Please share your SCORM file privately here, and we'll test it from our side.
Overnight our technical team worked out what was going wrong. Basically, if you add a "%" character anywhere inside an answer inside a quiz, it will break the course. Please test yourself. This will currently be affecting all your customer base.
This is an easy fix for Rise. My tech guys told me to give you the following sentence to pass onto your engineers. To fix: "escape the response title to get a valid URI, presently % characters are not being stripped from your function."
Hi David, thanks for the update. I created a test course with Rise 360 and uploaded it into SCORM Cloud, the industry testing LMS. I used all of the quiz question types and added a % sign to all of the answer choices, but I couldn't replicate the issue. I would love to have a support engineer look deeper into this; feel free to share your SCORM file here.