rise360 stripping xml tags Jan 25, 2021 By Alex Vodnev We have few customers who use rise360 to generate tincan content. Recently, we keep seeing a particular bug. Could you please advice. Bug attached as a png. Please note the xml / tag difference. I bug.png
Renz Sevilla Staff over 3 years ago01/26/21 at 1:48 am (UTC) Hi Alex! Thanks for reaching out! Our support engineers can delve deeper into this and find out what's going on in your course. Could you please share a copy of your course privately with us by opening up a case here?
Renz Sevilla Staff 3 years ago02/25/21 at 10:17 pm (UTC) Hi Alex! Good news! We fixed the issue you reported where the tincan.xml file was not matching with the JSON from the LMS.Please clear your browser cache and try exporting again to your LMS. Please let us know if you have any trouble!
2 Replies
Hi Alex! Thanks for reaching out!
Our support engineers can delve deeper into this and find out what's going on in your course. Could you please share a copy of your course privately with us by opening up a case here?
Hi Alex! Good news! We fixed the issue you reported where the tincan.xml file was not matching with the JSON from the LMS.
Please clear your browser cache and try exporting again to your LMS. Please let us know if you have any trouble!