Forum Discussion
Source Files
How do you download the source files for a course? We have a license and are using Rise.
- SimeonGavalasCommunity Member
For professional content development it seems that with your current model, Rise is not an option that can be used in most enterprise or even academic scenarios.
Apart from obvious legal or regulatory reasons that may require keeping source files offline, there is also the issue of the ability to edit something that you have “archived” at a later time.
Example: a client requests development of courses. Courses are created and delivered in the desired published format. In most scenarios the client requests-expects the source files to archive. The developer also keeps a backup for any future updates – changes (educational content is not a static thing...).
Then a year later the need arises to edit one of the courses. Unless there exists somehow the option to “upload” these source files to the editing environment in order to work with them, any “archiving option” is useless.
It seems that now, Rise “source files” are required to exist only within the active subscription. Even assuming that the developer maintains an active subscription every year (regardless of actual demand for work) it is not realistic to expect the client to also keep an active subscription just for storing the “source files” for a project.
In reality, this has stopped us dead for proposing Rise as a development option in a lot of cases that it would otherwise really make sense.
Hi Simeon,
Since Rise 360 is a web app and there's no way to edit sources files on the desktop, we don't have any plans to allow you to export the source files. I'm sorry to hear that that's a dealbreaker for you.
If there’s anything else I can do to help, please let me know.
- JustinAllman-33Community Member
I work for a Fortune 500 company, and I completely agree with Simeon’s comments. We cannot use Rise because we have to keep all source files in one location.
It’s disappointing to read your response, and I’d strongly ask you to reconsider this need.
- DavidTaitSuper Hero
I think a good compromise would be to enable users to download a Rise package of some description.
I would see this package as something that could be stored offline, with the understanding that it is only editible online with an active subscription. I'm speculating completely here but where this might result in a drop off in people subscribing on an indefinite basis there's an argument that any lost revenue could be made up by those who are currently unable to subscribe due to the issue we're discussing being resolved.
I'm not sure whether this could work for anyone but maybe for developers who don't have a need to subscribe to 360 (perhaps they're working exclusively in another tool at a client's request or are a freelancer who's taken up a permanent role), Articulate could offer Storage 360. For a monthly/annual fee developers could extend the 6 month period that courses will exist on Articulate servers post-subscription expiry.
- EmilyLloyd-78ddCommunity Member
I'd like to chime in on this discussion as well. We are a small company developing training for multiple non-profit organizations and government agencies. All of our projects are contract, and one of the contract requirements is that we deliver source files. I've shown demos of Rise and folks love the clean look and like the idea of using it, but without the ability to export a source file to deliver, we've not been able to use it.
I'm proposing to a client that we deliver the web version as a source since I'm assuming that technically you could edit that, swap photos/videos/text etc. if you really wanted to. But I have to disclose that they cannot upload that version to Rise at a later date and that may be a deal breaker for them.
We have hundreds of courses we are looking to develop in the next few years and really want to start using Rise regularly.
Please consider offering a source file export. This is a huge limitation to this software.
Thank you!
- AnnRybowiak-f82Community Member
My company is interested in this topic as well. As much as I want to use Rise and it would work well in a Sprint environment, there is push back due to the source file issue.
- 2JigsawLearningCommunity Member
We are in exactly this position! Hello (-:
- KKKongCommunity Member
Thanks. Then if I stop my subscription, does it mean I will lose all Rise courses on my account? How long will Articulate keep courses not linked to an active subscription?
Is there a solution that a Rise course can be saved somewhere without an active subscription, and reopen for update later with a new subscription?
If there is no solution for the above simple request, I don't see how to propose Rise tool to clients. There is no way my clients will keep, year after year, a subscription just to avoid the source files from being deleted.
Hi there,
We keep your courses on our servers for at least six months after your trial or subscription expires. If you renew your subscription during that time, you'll have access to all your courses again. Here's more information on how that all works.
Let me know if you have any other questions!
- KKKongCommunity Member
Thanks Allison.
Many members have already explained why the current model doesn't work. May I ask is there any timetable to review our requests for source files download? My clients are close to dropping all Rise development plans. It is a shame given how nicely the tool is designed.
- KimberlyGohCommunity Member
I was surprised to learn that there isn't a way to centrally archive output source files for Rise, and yes, this could be a deal breaker for some clients. Possibly Articulate isn't hearing a lot of complaints about it because people aren't fully aware of this limitation.
What David suggested might be a good way for Articulate to meet customer needs. Are you just collecting feedback here in the community, or do you need us to submit an actual feature request?
Hi there, Kimberly. We monitor for feature requests and the customer impact whether they're in the E-Learning Heroes community, in a support case or submitted with the feature request form. There's no wrong way to tell us what you need!
If you have underlying questions about what happens to your content if a team member leaves or if you have security concerns, we're always happy to talk about it with you.
- JakeMorrowCommunity Member
It seems like this has been something that subscribers have been looking to be changed for a while:
https://community.articulate.com/discussions/rise-360/downloading-rise-course-for-backup
https://community.articulate.com/discussions/rise-360/back-up-rise-courses
https://community.articulate.com/discussions/rise-360/saving-rise-source-files-to-local-hard-drive
A means of downloading and re-uploading source files (or some type of Rise specific packet/zip) into Rise should be a feature that exists.
I know that you "don't currently have any plans to allow you to export the source files," but when people have been requesting this feature for so long... why don't you have plans for this?
- JoanDeSoto-7f08Community Member
As a large health care institution, we have the need to create a library of our source files. I agree with the comments and requests above. We need a way to output the source files for our own backup.
Has there been any decision or movement by Articulate on this topic in the past couple of months? I am about to start a very large project and would like to use Rise. I am considering whether I realistically can use Rise because of this issue.
- WickingCommunity Member
Hi Alyssa,
Just joining the discussion as I work for a company that is not allowed to host content on servers located outside of our country (Australia). We would love to upgrade to A360 as Rise, Review and SL360 have some wonderful colloberative tools that we want to use, however policy prohibits us from doing so.
We run our own network and servers, so would appreciate the ability to install those apps on premise, and link to a local server.
We currently use SL3, however our UAT and review process is manual, involves a lot of emails, spreadsheets and back and forth till its done. Would be much easier to use Review. :)
- EmilyLloyd-78ddCommunity Member
I agree with David.
I think this is bit a dangerous precedent to set, the client delivery issue aside. In a way you are also telling people that they don't own their own source files because we can't extract them from the product. Unless we maintain a subscription, we don't really own our own source files.