Anyone else seeing a spinning wheel and can't access their courses? My co-workers are seeing the same thing as me but Articulate Status says no issues have been reported and that everything is operational.
I am having the same issue. Rise will not load and when I try to create a new course I get a message that says something went wrong and to try again. This has been happening for the past 30m.
Good day Natasha and Amanda! So sorry to hear you're both getting a spinning wheel and can't access Rise. Is this still happening to you? If it is, please follow these tips:
1. Please update your browser if it has not been updated yet. Once updated, restart your browser and try reaccessing it. Does the issue persist?
2. Try other supported browsers and check if you are still getting the issue. This will check if the issue is browser-specific.
3. Please access Rise in Incognito or InPrivate window (Windows: Press Ctrl + Shift + n. Mac: Press ⌘ + Shift + n) Sometimes plugins cause odd behavior, Do you still get the same issue when in Incognito?
4. Restart your computer.
5. If the above steps do not work, kindly try clearing your cache to see if it will resolve the issue.
If you've done these steps and the issue persists, you can open a case with us anytime.
2 Replies
I am having the same issue. Rise will not load and when I try to create a new course I get a message that says something went wrong and to try again. This has been happening for the past 30m.