Storyline inside Rise using HTML5 is creating black bar in IE11


I'm getting a black bar at the bottom of the Storyline360 inserted into Rise. I've been using Chrome without realising I was getting this effect in Internet Explorer 11. Our staff mainly use IE11.

black bar

So I'm using the HTML5 only output from Storyline with the chromeless modern player. That way I get a clean interface for inserting into Rise.

Anyone else getting the black bar at the bottom? Any workarounds or changes I can make?


5 Replies
Allison LaMotte

Hi Paul,

I'm sorry it took us so long to get back to you. 

I was able to check with our team, who told me that they've seen this behavior elsewhere. I recommend submitting your case to Support. They’ll help you figure out what to do here.

If I can help with anything else please let me know!