'take again' option not visible to all participants in Rise 360

Nov 22, 2022

The 'take again' option does not appear for all participants that fail to meet the threshold to pass an end-of-course assessment. The course has been tested in  Rise and on the LMS and I cannot reproduce the results these participants have encountered. Their results have been confirmed via screenshots wherein the 'Try Again' option is not visible.

1 Reply
Crystal Horn

Hi there! Thanks for standing by for an answer while we were taking our Mental Health Week break.

I see that you submitted a case for this issue with Take Again not showing up for some users. If those users are still having trouble after what Dexter recommended, feel free to reply back to him. We'll be happy to keep troubleshooting!