Forum Discussion
Thumbnail selection in Rise videos
Hi there, I have loaded an MP4 video into one of my Rise courses. The thumbnail Rise has generated isn't great (my video subject looks half asleep), but I am not sure how to change it. I noticed on another thread a suggestion to add an image as the first frame instead of starting with video. Would this be a work around I could use in this situation?
Hello everyone!
I’m excited to share that we've released a new Rise 360 update that includes:
- Enhanced: Upload or generate a custom video thumbnail.
There’s nothing to install for web-based apps. New features and fixes are immediately available!
Please let us know if you need any additional help!
46 Replies
Hi Bridget,
Rise will display the first frame of a MP4 video as the thumbnail. You can use a video editing tool like Replay to add an image to the first frame of the video, then re-publish the video as a MP4 file.
I hope that helps!
Thanks Alyssa, that does help!
Hi Bridget,
I'm confused. My video already has a saved thumbnail for the frame and it is still loading up blank in Rise. Can you help me to resolve this. It just shows a white screen with start arrow.
Shawna
No it doesn't!
I'd love to see a feature in Rise where you can select the desired thumbnail for an embedded video!
I agree, having the ability to add, choose a thumbnail would be the most intuitive approach and is what I was expecting. Everything else is so well thought out, is this on the enhancement list by chance? I use the video's I create for multiple applications, so adding a frame is an annoying extra step.
Thanks, folks! I appreciate the candid feedback. Our product team is always keen to hear about customer needs, so I can certainly pass along your suggestion. And feel free to share any other ideas you have here: Feature Request Form.
Alyssa beat me to it - thanks Robert for the idea. 😀
Hi Shawna,
Rise will display the first frame of a MP4 video as the thumbnail. It sounds like the first frame of the video could be white. Could you try using a video editing tool to delete the white frame from the beginning of the video?
+1 as well -- but as a follow up -- has anyone noticed the unnatural filter that is on the thumbnails? It's making the acting talent look really weird. It is unsaturating/removing a red hue. Our actress, for example, has red lipstick on, which totally disappears in the frame-grab.
Hi Alex! Rise 360 does apply a slight filter to the video thumbnail image, but I can definitely see the difference in the screenshots you shared. I'll keep an eye out for other mentions of this. Thanks for bringing it up to us!
Thanks! Yeah -- may start from a fade to fix it for now. It's not super flattering ;)
I'll also raise my hand as someone who'd like to see a feature where an image other than the first frame of the video can be set as the thumbnail for a video in Rise. Thanks for listening to your users!
+1 from me. I also just turned in a feature request for that,
+ 1 from me
Thank you folks! I've updated the request to include all of the customer impact here. I'll post any updates to this discussion.
