Hi all, I've made a series of Rise modules however, it appears that the text within the 'tip boxes' isn't appearing on iphone. I tried it on my Andriod phone and it works fine.
Hey Rach! When I tested your Share link on an iPhone, I saw the same problem you're seeing. The text inside the note block disappeared. Strange thing is, I can't seem to recreate this issue in a new block.
Did you copy/paste that text from another source, like a Word document? Do you see the same problem if you create a new note block from scratch and type text directly in the block?
Hi Alyssa, we've just tried this again and the same issue is continuing. I created a new text box and typed some text directly in, but like the issue above, it is still appearing as blank on iphone.
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Hey Rach! Thanks for letting us know what's going on.
I'm not seeing any issues viewing the Statement > Note block on an iPhone in Safari.
Can you please test this link on your iPhone and let me know if you can see the note text? I'll be standing by!
Thanks Alyssa, that links appears to be working fine - how strange.
Here is one of the Rise module we are having difficulties with.
https://rise.articulate.com/share/9vqudk6vBgoLSPE9gE3aZenYscN-j0vJ
Hi Rach. Sorry, but could you send a Share URL instead? Other people can't preview your course from any of the URLs while you're editing. Thanks!
Sorry Crystal! Rookie mistake. Fixed now
Hey Rach! When I tested your Share link on an iPhone, I saw the same problem you're seeing. The text inside the note block disappeared. Strange thing is, I can't seem to recreate this issue in a new block.
Did you copy/paste that text from another source, like a Word document? Do you see the same problem if you create a new note block from scratch and type text directly in the block?
Ah yes it would've been copied from a word document. I'll try that! Thanks Alyssa :) I'll report back with my findings.
Hi Alyssa, we've just tried this again and the same issue is continuing. I created a new text box and typed some text directly in, but like the issue above, it is still appearing as blank on iphone.
Thanks, Rach. I'd like to connect you with our Support Engineers so they can look into this further with you.
I've opened a case for you, and you'll hear back from the team soon!
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