trying to open Rise and "something went wrong" error message

Hi Shari,

I'm sorry you're having trouble accessing Rise 360. I can help! First, what web browser were you using when this happened? Did you use the same web browser on both computers?

Hi, 

I'm having the same issue using the Chrome browser.  A restart on my computer seems to solve the problem for some hours of productivity but then the error message comes back again. 

Grateful for any solutions that might be offered. 

Hi Audrey! Are you using a computer that is connected to a secured network? If so, do you notice a difference when you're using Rise 360 from a personal computer? I wonder if there's a security setting on your network that is causing this error message.

Thank you Audrey and Alyssa, I am still having this issue when using my work computer (secured network) with Google Chrome, and Internet Explorer. I recently realized that I can access Articulate with no error message using Microsoft Edge. My IT guys tell me it is not the work network but when I use my home computer and every browswer works fine. Now I am having a similar issue when trying to work with other URLs such as Constant Contact. 

Dear Alyssa and Shari, 

Thanks for the feedback.  I'm on a work laptop but operating from home, so not a secured network, though much of the maintenance of the laptop is controlled by the office (settings, updates etc.).  I've been using this set up for several months and only receiving issues with Rise in the past week.  I'll contact my IT colleagues to see if something has changed.  In the meanwhile, I'll give Edge a try.  

Incidentally, I have no issues when I use my personal computer, so it does seem that it's an issue with my work set-up. 

Thanks again. 

Thank you both for confirming, Audrey and Shari! We'll be here to help if you're still having trouble. We can even work one-one-one with you -- click here to start a case.

Thanks for the follow-up Crystal. 

I worked on Rise through Microsoft Edge for the entire day yesterday and didn't have any issues, so the Chrome browser may have been the issue in my case.  Thanks for the tip, Shari!

I am experiencing this issue currently and would love to know what the fix was!

Are you having the error when you log in or during a specific section of the course? I'm having the same error but it's when I try to edit a specific section of the course. I'mlooking desperately for a fix!

Thanks for opening a case about this, Becca. That was a smart move! Robert recently sent you a few questions about what you're seeing. Please reply back with more details to answer his questions, and we'll help you sort this out! 

Hello,
I was getting the error with Internet Explorer and Chrome so I used Microsoft Edge and then after 3-4 weeks the error came back with Edge. I reset all my browser settings and deleted a file that was stopping my IP addresses from talking and I cant remember what it was called . . . . it started with “mu . . . .” I am sorry I can not remember the file name. It was like finding a needle in a haystack. I understand your frustration. I knew it was something small and crazy like that because I could open Articulate 360 on my home computer.

If I figure out the file name I will email you. Good luck.

Shari Owen
Talent Development Coordinator
20220 Harney Street
Elkhorn, NE 68022
Ph: (402)895-3932
Cell: (402)850-6959
www.vetterhealthservices.com
Our Mission – Dignity in Life
Clifton Strengths: Woo-Positivity-Communication-Achiever-Learner
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I was receiving an error after login. I was not able to see any of my modules just a white screen with the message, "something went wrong".  

Hi Shari, are you still seeing that problem in Rise 360? If so, we'd love to help. Please open a case here, and our Support Engineers will be ready to assist.

No it appears I have resolved the issue. We did a couple things so we are not exactly sure what the problem was.

Shari Owen
Talent Development Coordinator
20220 Harney Street
Elkhorn, NE 68022
Ph: (402)895-3932
Cell: (402)850-6959
www.vetterhealthservices.com
Our Mission – Dignity in Life
Clifton Strengths: Woo-Positivity-Communication-Achiever-Learner
[cid:image001.jpg@01D69D6B.656FDE20]

Glad to hear that, Shari! By the way, replying via email includes your signature with contact information in the public forum.  Feel free to edit your reply here.

I have this as well, it happens on all laptops, personal and work, and happen 5-10 times a day. Makes work almost impossible. 

Hi Kris! I am sorry to hear that you are experiencing this issue five to ten times a day. That is really difficult. I would love to have a support engineer work closely with you on this. Please open a support case here.

Hi Chino,

It appears that my using MS Edge instead of Chrome has solved it. Not sure why, I guess some difference in the backend of the browser, but happy it works now. Curious if more people find this with chrome, not sure if it is how rise and chrome interact?

Having this issue now with Edge.  

Both Edge and Chrome are based on Chromium.

https://access.articulate.com/support/article/System-Requirements-for-Rise